Convenient, accurate and satisfying! Jinshan here "tailor-made" government service →

In recent years, the Jinshan District Administrative Service Center has taken multiple measures to deepen the reform of "one network for all", further promote the optimization and upgrading of the business environment, based on the front line of windows and services, and actively use the government to meet the needs of the people, so as to make things more convenient, more accurate to benefit enterprises, and more satisfactory to the masses.

"One thing at a time", government services are more efficient

"Now the government service is more and more convenient, the service attitude is good, and what is more unexpected is that you don't have to run to get the certificate, you can download it directly on the Internet." Recently, Mr. Sun, who went to the window to apply for the opening of a car wash cleaning enterprise-related business, praised the government service in Jinshan District.

It turned out that when Mr. Sun came to do the work, the motor vehicle cleaning enterprise filing and drainage permit required by the enterprise were not handled, and the application involved two departments: the District Greening and City Appearance Bureau and the District Water Affairs Bureau. Under the guidance of the assistant clerk, Mr. Sun successfully completed the information filling and uploading materials through the "one thing at a time" channel, and the whole process took more than 10 minutes. The assistant also taught Mr. Sun how to check the progress of the application and download the electronic license, so that Mr. Sun could grasp the status of the application in the first time and obtain the filing and drainage permit of the motor vehicle cleaning enterprise in time.

In order to further promote the quality and efficiency of government services and create a business environment that is beneficial to enterprises and convenient for the people, the Jinshan District Administrative Service Center actively promotes the implementation of the new service model of "doing one thing efficiently". After the car washing adopts the "one thing" joint office, the clerk can no longer run back and forth, the declaration has been changed from 2 submissions to 1 submission, the materials have been reduced from 11 to 8, the processing time can be reduced by about 10 working days, and the whole process of each link is visible.

"Small window" has great energy, and government services are more satisfied

"Your operation is really proficient, what materials are needed, where to do it, and how to declare everything is clear, without you, we don't know where to do things online." Mr. Chan was particularly pleased after completing the new vehicle processing.

The secret of the "business mastery" of the staff who are often praised by the clerks is the business learning and accumulation day after day, year after year. Since the reform of the comprehensive window, the Jinshan District Administrative Service Center has continuously strengthened the team's professional literacy, organized and carried out the "business training season" for 5 consecutive years, held more than 40 "joint training" study meetings with the department, and took 8 examinations, providing a solid guarantee for the comprehensive window personnel to practice their business skills and become comprehensive general practitioners.

With the deepening of digital transformation and the realization of more and more government service matters handled online, Jinshan District opened the "Government Service Assistant Center" in November 2022 and arranged assistant commissioners to assist enterprises and people in the whole process in the form of "shoulder to shoulder". This year, we actively explored the new model of "1+N" service, and set up a "Xin Xiang Cheng" assistant service team, that is, on the basis of the fixed assistant commissioner, the window staff was dispatched as the reserve force of the assistant, and when the masses had needs, they walked out of the counter to answer questions and solve doubts, so as to realize the window receipt and offline assistance go hand in hand. Up to now, the "Xin Xiang Cheng Cheng" assistant service team has provided more than 400 times of assistant services, and has made every effort to achieve zero waiting for the assistant service of "one call to come", which has won the recognition and praise of the masses.

In order to promote more efficient, more convenient and more satisfactory government services, the Jinshan District Administrative Service Center has always adhered to the perspective of enterprises and the masses, accurately grasped the business needs, and continuously improved the sense of service experience of the enterprise masses with the sense of responsibility of "always rest assured" and the execution of "everything in place", and strived to create a "gold medal window" that the enterprise masses are satisfied with.

Reporter | Zhang Yue, Gu Qingfan

Correspondents | Ma Beilei, Li Yinqi, Zhu Qi, Guo Yizhou

Edit | He Xiaoyan

Editor-in-charge | Chen Weiting, He Xiaoyan