I want to complain about a certain treasure:
On the 6th anniversary of a certain treasure on 5.10, there was a free order for shopping, I bought chocolates, drew a 23.8 free order coupon without threshold, and then used this coupon to buy 4 children's books.
The next day, I suddenly received a message that my single chocolate was refunded by the platform, and it was refunded directly, without asking me in advance.
The store customer service said that they didn't return it, they didn't have the ability, so I asked the official.
Officially, it was to protect the safety of my funds.
That's a funny statement.
What I was concerned about at the time was that if my chocolate was withdrawn, would this red envelope also be taken back?
Because the rules write that if the chocolate you bought is refunded, then the red envelope will also be recovered, and if you have already bought something, the corresponding fee will be deducted from the account.
However, I didn't take the initiative to withdraw this, so why should I bear it?
So I asked the customer service if this red envelope would be recovered, but this manual understanding ability is extremely poor.
She said at first that she would recycle it, and later said that the coupon would also be refunded after the refund, and it could be used within the validity period. She thought it was the order that had been refunded with the red envelope.
I kept explaining it to her, but I couldn't explain it clearly.
It's really annoying, I don't have a little comprehension, and I send a lot of rules at every turn.
She just said that she would recycle, and I definitely don't want to, why? The annual event is hard to grab and take it back directly?
I asked for compensation, and he said he couldn't. I asked him to find his superiors and find a specialist to contact me!
The commissioner really contacted me today, and on the phone, the commissioner should have understood, and he said to make up for me 30 coupons.
I couldn't complain anymore, and the moment I saw the refund at the beginning, I thought if I couldn't afford to do the event, so I was playing tricks like this?
The commissioner handled it okay, at least not coldly.
