In order to fully implement the spirit and work requirements of the relevant meetings of the CPC Central Committee, the State Council and the People's Bank of China on optimizing payment services, IB Shanghai Branch attaches great importance to and meticulously organizes the meeting, takes the improvement of payment convenience as the starting point and foothold, actively practices the original intention of payment for the people, continuously optimizes account services, improves the cash payment environment, and provides financial services for the elderly, and strives to build a multi-level and diversified payment service system for the elderly, foreign visitors and other citizens.
Adhering to the principle of "cash pocket", IB Shanghai Branch actively carries out the "coin purse" exchange service, and all business outlets within its jurisdiction can provide "coin purse" exchange service, and the amount of "coin purse" can be flexibly customized according to customer needs to meet the diversified cash needs of customers. At the same time, relying on the grid working mechanism of cash services, the four leading sub-branches in the grid responsibility area implement the "business outlets + street communities" co-construction and linkage grid management model, and guide merchants to sign the "Letter of Commitment for Non-Rejection of RMB Cash" through comprehensive investigation and mapping through centralized publicity, regular visits, key attention, clue verification, etc., so as to continuously consolidate the responsibilities of the main position of cash services.
At present, the existing cash self-service machines have realized the function of foreign card withdrawal, and the self-service machines in some key areas can meet the small denomination of 10 yuan coupons.
In terms of account services, the Group has continuously improved its account service level through the implementation of measures such as simple account opening and classified and hierarchical management of accounts. At the same time, the adaptation of the new version of the foreigner's permanent residence ID card (hereinafter referred to as the "permanent residence permit") has been effectively transformed, and materials such as the "Permanent Residence Permit Account Opening Guide" in four Chinese languages have been placed at the counters of each business outlet for customers to use. At present, overseas personnel holding permanent residence permits can open personal settlement accounts at any business outlets within the jurisdiction.
In terms of services for the elderly, in order to help the elderly customers get out of the "digital dilemma", IB Shanghai Branch continued to promote the "suitable for the elderly" financial services, equipped its business outlets with reading glasses, magnifying glasses, love chairs and other intimate goods, and opened a green channel for cash counters to give priority to elderly customers in handling business. At the same time, the "elderly version" area with large fonts is provided in smart counters, ATMs, mobile banking, etc., to effectively solve the pain points encountered by elderly customers in the process of using intelligent financial services.
In terms of publicity and education, IB Shanghai Branch has carried out many publicity activities on RMB knowledge and the policy of rectifying the refusal of cash in Jing'an Zhangyuan, Kerry Center, BFC Bund Financial Center and other places. Tourists and other face-to-face exchanges, distribution of RMB knowledge leaflets, staff take the initiative to publicize RMB related knowledge to the public, inform the public that it is illegal to refuse to accept cash, and that it is not possible to refuse or take discriminatory measures to reject cash in the process of consumption, so as to further enhance the willingness and legal awareness of merchants to use cash, popularize RMB related knowledge, and effectively maintain the status of RMB as a legal tender.
In the future, IB Shanghai Branch will continue to practice the political and people's nature of financial work, continuously increase the creation of a convenient payment environment, provide safer, more convenient and efficient payment services for all kinds of people, and contribute to the high-level opening up of services and the optimization of the payment service environment.