Recently, Mr. Xiao, a member of the volunteer service team of Wangtang Party and Mass Service Station in Yangmei Community, Bantian Street, Longgang District, Shenzhen, took the initiative to repair small household appliances for community residents free of charge. The news spread, and the surrounding residents came with their own problematic rice cookers and electric fans. Mr. Xiao smiled and took them one by one, repaired them quickly, and kept the repaired appliances properly, waiting for the residents to pick them up. Residents excitedly thanked Mr. Xiao and praised him for his charity, and even residents from other communities came to ......
This is just an ordinary scene of the Wangtang Party and Mass Service Station doing intimate acting for residents. In order to meet the needs of residents, the Party Committee of Yangmei Community has formulated a detailed process for handling matters and lost and found, so that residents can fully understand how to enjoy agency services at the Party and Mass Service Station.
After the residents in need come to visit, the volunteers on duty will register the appeal as soon as possible, classify it according to the type of appeal, and solve it as soon as possible if it can be solved immediately, and register and complete it as soon as possible, and register the information and contact information if it needs to be postponed, and then solve it later.
After completing the resident agency service, the volunteers on duty will also ask the recipient's strengths, so as to link to more community resources, encourage the recipient to give feedback to other residents in the community, from "being helped" to "helping others", relying on the agency to form a closed loop of volunteer service, forming a collaborative participation model of "mutual help and mutual assistance", and seeing the "big" of co-construction, co-governance and sharing with the "small" of the agency.
Through hard work, the volunteer service team of Wangtang Party and Mass Service Station has reached more than 1,300 volunteers, in addition to daily volunteer services, it can also provide agency services such as repairing household appliances, lost and found, legal aid, etc., and has handled more than 120 cases of various matters for residents.
The relevant person in charge of the Yangmei Community Party Committee said that in the future, it will strengthen the awareness of active service and pre-service, continue to optimize service facilities, expand service channels, formulate practical and efficient measures, and transform from "waiting for help" to "service going out", implement mobile helper services, timely capture the people who may need help, constantly meet personalized needs, and build a fast, warm and humane "help agency" service system.
Text, photo: Cheng Quan, Long Ban Xuan