There are no professional anti-counterfeiters, and some businesses are too much. It was labeled as 500 grams of pistachios, but the desiccant accounted for 191.2 grams and the box was 72 grams. Consumers found out that they had been deceived, but they were rebuffed by the merchants and told not to be too ignorant!
Some netizens even sent their hearts to explain to the merchants, saying that the package was marked with a weight of 500 grams, but did not say that the net weight was 500 grams. You can not understand this kind of remarks, but please don't talk nonsense.
In a similar case, the pistachios purchased by Ms. Chen were legally pre-packaged food. Whenever buying this kind of food with packaging, consumers must remember that there are basically national food safety standards. If it does not meet the relevant standards, it will either constitute fraudulent sales, and one will be refunded and three will be compensated. Either it belongs to the sale of food that does not meet food safety standards, and one will be refunded and ten will be paid.
For pre-packaged food, in addition to complying with the national safety standards of the corresponding food category, it is also necessary to comply with the general rules of pre-packaged food labeling.
The General Principles of Prepackaged Food Labelling clearly stipulate that prepackaged food must be labeled with a net content, and the net content shall consist of a net content, a number and a legal unit of measurement.
Liquid food is indicated in volume, liters or milliliters. Solid food is indicated by mass, kilogram or gram. The use of kilograms as a unit is an illegal violation of food safety standards.
Taking the pistachio purchased by Ms. Chen in this case as an example, according to the general rules for the labeling of prepackaged food, it should be marked with "net content: 236.8g".
Not only that, the state also clearly requires that the net content should be displayed on the same page as the name of the food, so that consumers can easily see the label of the net content when they see the name of the food.
Therefore, in this case, Ms. Chen should directly call 12345 where the merchant's store is registered, complain to the local market supervision and administration bureau, and ask the market supervision and administration bureau to impose a penalty and inform the punishment result.
After Ms. Chen got the penalty result, if the merchant did not take the initiative to refund one and compensate three, and directly sued the court, the penalty result of the Market Supervision and Administration Bureau would be the best evidence to win the lawsuit.
Another key point is that, according to the judicial interpretation of the Supreme People's Court, consumers who shop online can sue in the court of the place where the goods are received, so as to avoid the pain of travel.
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