Recently, Ms. Chen from Xi'an, Shaanxi Province bought 500 grams of pistachios online, and when Ms. Chen received the goods, she found that the amount of pistachios was not enough, so Ms. Chen weighed it with her own weighing, and sure enough, the pistachios were only 237 grams, and the remaining 263 grams turned out to be the weight of the desiccant and the packaging, which made Ms. Chen very angry.
◇ Event review
Recently, when Ms. Chen was watching the live broadcast on her mobile phone, she saw that some netizens were selling pistachios in the live broadcast, Ms. Chen saw that the price of the pistachios sold in the live broadcast was cheap, and Ms. Chen's family liked to eat pistachios, so Ms. Chen decisively placed an order and bought two boxes, and the weight of the order was marked with 500 grams.
A few days later, the pistachios ordered by Ms. Chen arrived, and Ms. Chen opened the package with joy to taste it, but Ms. Chen was dumbfounded when she opened the package.
Ms. Chen said: "After opening the package, there was a large bag of desiccant inside, which was very obvious, I checked it with my hand, and the desiccant was still relatively heavy."
Ms. Chen said that there was a gram weight at home, so she weighed the desiccant, did not know, and was startled, the desiccant was 191 grams, and Ms. Chen weighed the packaging box again, and the packaging was 72 grams.
In other words, Ms. Chen spent 500 grams, but only 237 grams of pistachios she bought.
Ms. Chen immediately realized that the merchant might have accidentally sent the wrong goods, so Ms. Chen contacted the merchant, but did not receive a reply from the merchant.
At this time, Ms. Chen also thought that the merchant might have left work, and as soon as she went to work the next day, Ms. Chen contacted the merchant again, but still did not receive a reply.
Ms. Chen was unable to contact the merchant and had to apply for a refund, however, less than a few minutes after Ms. Chen applied for a refund, the merchant directly rejected Ms. Chen's refund application, which made Ms. Chen feel angry.
Seeing that the merchant had rejected her refund request, Ms. Chen contacted the merchant again to ask questions about the goods she had purchased.
However, the merchant once again played "stealth".
Ms. Chen complained to the merchant in a fit of rage.
As a result, after being complained, the merchant sent a video again, saying that iron powder desiccant can also be used as a food desiccant, and also said that Ms. Chen should not be so ignorant.
For the merchant's practice, it is estimated that even the platform can't tolerate it, and the platform directly refunded Ms. Chen.
It is estimated that the merchant was afraid of making a big deal and was afraid that the platform would intervene to investigate the matter, so the merchant took the initiative to contact Ms. Chen, saying that Ms. Chen did not need to return the goods, and was willing to refund the full amount to Ms. Chen, and only asked Ms. Chen to withdraw the complaint.
◇ Netizens speak out
For the practice of merchants, it has also aroused heated discussions among netizens.
Some netizens said: "If you buy and sell like this, sooner or later, you won't be able to do it."
Some netizens said: "The net content does not include desiccant, and in this case, just complain to the Market Supervision Bureau."
This kind of practice of merchants really shouldn't be, only looking at the present, not looking at the long-term, such a business will definitely not last long.
I believe that this time can be regarded as a lesson, I hope the business will take it as a warning.
At the same time, now a lot of dried fruit plastic packaging boxes and desiccant on the Internet are very heavy, packaging plus desiccant accounts for half of the weight, I hope that the relevant departments can introduce some regulations, gram weight and net important distinction, can not be ambiguous, so that some unscrupulous businesses have taken advantage of the loopholes.
I don't know what netizens think about this matter?