Correspondent Liu Xiaofeng
"Xie Xiaoyu, are you at home today?
"At home. ”
"Okay, I'll send it to you later"
This is a conversation between the district governor of Yuhu Road Street in Yuhu District, Xiangtan City, and the residents of the block on WeChat.
As the old town of Xiangtan City, Yuhu Road Street was once the political and commercial center of Xiangtan City. However, with the continuous aging of the infrastructure in the streets in recent years, the satisfaction of the masses has continued to decline in recent years. In order to solve this dilemma, since the beginning of this year, Yuhu Road Street has continued to promote the reform of flat governance, focusing on the problems of grassroots governance in the old city.
In the face of problems such as old infrastructure and difficult management in the old city, brainstorm and explore a new model that conforms to social conditions and public opinion. For example, the community governors, assistants, and residents of the windmill flat solicit the opinions of all residents through the people's earnest meeting, conduct centralized consultations, establish a large property management model with the community as the unit, and start the parking fee project, which will bring economic benefits while solving the problem of street and lane governance, and continue to invest in the infrastructure renewal and upgrading of alleys to achieve a virtuous circle.
In the face of disputes and contradictions, we will develop the "Fengqiao Experience" in the new era, continuously improve the diversified mediation mechanism for three-tone linkage contradictions and disputes, create a one-stop conflict and dispute mediation platform, and build a large pattern of dispute resolution with the resident mediation room, "Brother Qiu" studio and "Aunt Fang" studio as tentacles. In 2023, the Yuhu Road Sub-district People's Mediation Committee was awarded the National Model People's Mediation Committee.
In the face of the declining satisfaction of the masses in the streets, the block administrators and assistants carry out the normalization of household visits, collect the demands of the masses, and triage, process and reply through the block service center to form a closed loop and solve the problems that the masses are anxious and anxious about. Through the joint efforts of the governors and assistants, this year, the satisfaction rate of the masses has ranked fifth in the city and first in the district.
In particular, the street adheres to the "Internet + government service", continues to promote and activate the government WeChat, establishes an online and offline combination model, and continuously upgrades the service, so that the government WeChat has become the "online government affairs hall", "online policy consultation room" and "online appeal through train" for the residents, changing the "masses running back and forth" to "online collaborative office", and providing more convenient and intimate services for the residents while saving administrative costs.