01
Pick-ups cannot be started 5 times in May
The owner said he "tried his luck" every morning.
At the end of October last year, Ms. Li of Changsha spent more than 300,000 yuan to buy back a Volvo S90, Ms. Li said that buying this car is to see its "safety factor", but in the actual 5 months of use, because the vehicle can not start and other failures, Ms. Li has repeatedly sent the car back to the 4S shop for repair.
The above is a video recorded by Ms. Li with her mobile phone. (System prompt: please give the recorder to synchronize the phone time)
After Ms. Li in Changsha brought back the Volvo S90 from the 4S store, the vehicle could not start and other failures occurred frequently, which made Ms. Li break her heart.
On the pink note, the records are the failures of the vehicles that have occurred so far since the pick-up of the car on November 5, Ms. Li counted, and there were more than 5 failures in the ignition start failure, 2 failures in the tire pressure system, and 2 failures in the window system.
In order to solve the problem that the vehicle could not start, the 4S shop replaced the battery for Ms. Li's vehicle on March 23, but after replacing the battery, the problem that the vehicle could not start was not solved.
02
4S shop recommends replacing the battery
The premise is that the owner waives the right to object
After the vehicle could not start on April 1, the 4S shop comforted Ms. Li and waited for the manufacturer to upgrade the vehicle again after the new system was released in June; but the april 5 vehicle could not start again, and under Ms. Li's negotiation, the 4S shop showed a written agreement.
Ms. Li: He said that the vehicle could not start the fault to replace the battery, and if the subsequent battery failed due to similar reasons, it would perform the corresponding responsibilities and obligations according to the Three Guarantees Law.
In the agreement, the 4S store said that it can replace the battery for Ms. Li again, but the replacement of the battery is not based on the quality of the vehicle, but the embodiment of the 4S store's excellent service spirit to the customer. If Ms. Li agrees to this plan, she must also:
Ms. Li: By signing this agreement, I have to irrevocably waive my right to raise any objections to the quality, design and other aspects of the car's products, which I cannot accept.
03
4S shop: the first time to replace the battery due to power loss
The second swap is due to loss of the software signal
The "irrevocable waiver of the right to object" is undoubtedly an overlord clause for consumers.
On the morning of April 11, the reporter took the agreement presented by the 4S store and found the relevant person in charge of the 4S store.
The person in charge said that Ms. Li's vehicle did have many failures that could not be started, and the first time the battery was replaced, it was because the car lost power.
The second time they decided to replace the battery, they believed that the car could not start because of the "loss of software signal".
04
The Standard Agreement is subject to negotiable modification
Vehicle inspection after battery replacement
For the requirements in the agreement, the owner must first admit that "there is no quality problem in the vehicle", and then "irrevocably give up the right to object", the person in charge of the 4S shop said that this is only a standard agreement, and the specific terms can be negotiated and modified by both parties.
In front of the reporter, the 4S store said that it could be handled according to Ms. Li's appeal.
4S shop person in charge: first of all, give her the battery replacement, after the replacement, to meet the requirements of Mr. Jiang Li, do the inspection of the performance parts of the whole car and the inspection of related components, first according to this plan to implement, as a dealer, will also give the customer a guarantee, what is the problem, our dealer is still here.
At present, the two sides have reached an agreement on the maintenance plan.
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