Reporter | White sails
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Recently, there have been continuous feedback from consumers on the Internet that they cannot receive express delivery.
A consumer said that he bought cat food online, but the courier was delayed, and he had no choice but to temporarily find other channels to buy cat food that the cat was not familiar with to alleviate the current situation. Some netizens also said that their express delivery has a "logistics abnormal reminder" label, which shows that "due to the impact of the epidemic in your area, the express mail will be delayed or returned to the sender." ”
A consumer's e-commerce logistics received an abnormal reminder. Screenshot from respondents
The interface news reporter also found that at present, on the e-commerce platform, some goods show that "the area does not support purchase, or the goods that could have been purchased before have gradually turned into a state of "no support for purchase" in recent days.
Interface News learned from express delivery companies and e-commerce merchants and other aspects that due to the existence of the epidemic in some areas, local transit centers and outlets may have operational interruptions, and the specific recovery time needs to wait for additional notice. The content displayed by the SF Express Mini Program also shows that some cities have suspended the collection and dispatch service of outlets, or restricted the collection of products such as fresh food.
The SF Express Mini Program prompts that many outlets in Hebei have suspended the collection and dispatch services. The picture is from the screenshot of the SF Express Mini Program
A person in charge of a branch in Dengzhou, Nanyang, Henan Province, said that the current volume of goods is very small, and many merchants cannot send goods. In addition, affected by the epidemic, the volume of goods in a Beijing station has also decreased in recent days, "these days the express delivery is basically two or three days later than the expected delivery time, but there is no suspension." It is difficult to say when it will return to normal. The staff of the above-mentioned Beijing station said.
In addition, the reporter learned that because there has been an epidemic situation involving express delivery, express delivery killing has become more important and routine, and it is also necessary for express delivery to remain for a period of time. To a certain extent, this link will affect the timeliness of express delivery, causing consumers to feel that "express delivery has become slower".
The Video Conference on Epidemic Prevention and Control of the Postal Express Industry held by the State Post Bureau on March 19 also emphasized the need to set a standing period for express delivery. The content of the meeting mentioned that it is necessary to implement the disinfection responsibility system for the first station of imported international mail express mail, the static period before delivery and the requirements for epidemic prevention tips for users to receive; to strengthen the epidemic prevention management of employees, supervise and urge employees to strictly implement personal protection measures such as wearing masks, washing hands frequently, measuring body temperature, and gathering less, and resolutely prevent the occurrence of cluster infection incidents; further strengthen the management of enterprise production and operation sites, and find and fill loopholes in personnel management.
At present, express delivery companies are also constantly improving the killing mechanism. According to the news of Jingdong Logistics, Jingdong Logistics has established a set of epidemic prevention mechanisms and measures covering the logistics links of the whole supply chain of warehousing, sorting, transportation and distribution, including multiple killings in the warehousing and sorting park, daily vehicles entering and leaving the site of each business department first killing and then loading and unloading, staff at the unloading port also have to kill each package, all staff and personnel in and out of the business department register health status and measure body temperature every day, and do a good job of safety protection.
YTO also set up a whole process of killing links, from collection, transportation to sorting, delivery, each link must disinfect the vehicle and the courier, the courier also needs to comply with the epidemic prevention requirements, and regular nucleic acid testing.
It is also worth noting that in the face of the epidemic, the performance of express delivery has been affected to a certain extent, and the Douyin platform has recently launched the epidemic "express delivery guarantee", and Zhongtong Express and Jingdong Logistics have become partners in the logistics guarantee of the epidemic in Douyin. Zhongtong and Douyin agreed that from March 19 to April 30, 2022, Zhongtong Express will provide Douyin merchants with logistics performance services with guaranteed operation, continue to strictly implement epidemic prevention measures such as express mail disinfection and personnel control, ensure the safe delivery of express mail, and dynamically and timely update the affected areas of transportation.