Recently, the epidemic situation in many parts of the country has re-emerged, and the people of Shanghai have also opened the home mode, and safe "social distancing" has become the actual need to effectively protect everyone's personal health and safety. Tesla actively cooperates with the requirements of epidemic prevention and control, and at the same time deeply understands the delivery needs of new car owners eagerly awaiting the delivery of their cars, so it efficiently links and quickly adjusts the delivery mode, and in a very short period of time, realizes the rapid transformation from the owner to the store delivery to the "car to the door", and radiates the "Home Delivery" delivery model to Shanghai, so that the epidemic prevention work can be implemented.
Logistics under the epidemic is undoubtedly the scarcest resource, and it also requires huge manpower and material costs to coordinate and guarantee, but Tesla can mobilize all resources at any cost during the epidemic to ensure that new car owners in need in Shanghai can get a safe and convenient "car delivery" service, which can also see Tesla's persistence and boldness in the quality and experience of car owners. It is understood that in the case of the two sides reaching an agreement and meeting the conditions, Tesla will directly send the new car to the designated pick-up location, and the owner can receive the car without waiting on the spot, which not only satisfies the eagerness to pick up the car, but also ensures zero contact with the outside world to ensure their own health.
After Mr. Chen of Shanghai mentioned his car through the "Home Delivery" delivery model, he could not hide his excitement: "I thought that there was an epidemic now, and the delivery may be delayed for a period of time, but I did not expect that Tesla launched the delivery mode of delivering the car to the door, which is not only surprising, but also solves my travel problems during the epidemic in time." ”
At present, the delivery model has been fully launched in Shanghai, and car owners with needs only need to wait for Tesla's "delivery" at the door of the home at the agreed time. According to feedback from car owners who have already experienced the delivery model, the model not only solves the anxiety of gathering during the epidemic, but also brings an unprecedented "online shopping" experience.
Mr. Lin, who just received the Model Y, said happily: "In the past, I used to buy a dress or something to send to the door, but I didn't expect that now I can buy a car and deliver it to my door, which is very convenient." Mrs. Lin is more blunt: "Tesla's delivery model not only allows car owners to 'feel at ease' during the epidemic, but also receives such a surprise express delivery every day, and everyone will also like it." ”
In addition to the "peace of mind" and "comfort" of delivery, Tesla in order to let new owners fully understand and become familiar with the car as soon as possible, but also intimately sent a vehicle function explanation video for the owner before delivery, detailing the details of unlocking the vehicle, steering wheel adjustment, vehicle charging, button position and function. At the same time, Tesla staff will continue to follow up on the owner's use of the car to ensure that the first time to answer the owner's questions. In addition, Tesla also set up a "review" opportunity for car owners. After mentioning the car, the owner can scan the QR code on the car, watch the instructional video on the big screen, and learn about the functions against the physical vehicle. Triple insurance ensures that the owner can get the new car and know him well.
This time, Tesla considered the impact of the epidemic and combined with the delivery needs of car owners, innovatively launched the "Home Delivery" delivery model, in the case of increasing hard expenditures such as logistics and transportation, it brought safe and comfortable car purchase services to car owners at any cost, once again breaking industry practices and shackles, and creating a new delivery experience for users.
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