4S shop is the official sales store of the car, consumers trust the 4S shop will buy cars and repair in the 4S shop, but some 4S shops are sorry for the trust of the owner. A few years ago, the news of Mercedes-Benz female drivers sitting on the roof of the car to defend their rights was vividly remembered, and in recent years, some people have complained online that the 4S shop is not standardized in repairing cars, and the interests of the owners have been infringed.
Mr. Xiao, the owner of zhejiang, bought a Mercedes-Benz SUV at a local store, and Mr. Xiao's car sold for as much as 1 million. After buying a car for a period of time, Mr. Xiao found that there was a problem with the headlights on one side, and the headlights were always foggy after a rainy day, and Mr. Xiao suspected that the headlights were not tightly closed and began to seep water.
Mr. Xiao's car is still under warranty, and he drove the car directly to the dealer store for maintenance. The staff conducted a meticulous inspection of the headlights, found that the lights were indeed problematic, and the dealer promised Mr. Xiao to change one for free.
Mr. Xiao left the car in the after-sales maintenance department and went out for a meal, and after lunch he waited for a while, and the staff told him that the headlights had been changed. Mr. Xiao checked that there was nothing wrong with the headlights, so he drove the car back, but he did not expect that when he was driving at night, he found that the new headlights were not normal.
Mr. Xiao did not see the problem when he turned on the headlights during the day, because the light was brighter during the day and the headlights were very dark. At night, when Mr. Xiao turned on the headlights and drove, he found that the color of the headlights was yellow, and he suspected that the dealer did not replace the original lamps, but used high-quality imitation parts.
Mr. Xiao is a used car dealer who knows a lot about car parts. Mr. Xiao drove the car to the shop and tested it with professional equipment, and the dealer did not change the original lamp for him. Mr. Xiao did not rush to drive the car to the dealer to deal with the theory, he first took a video to retain the evidence, and only went to the dealer to settle the account on the 2nd.
Early in the morning of the second day, Mr. Xiao drove the car to the dealer store to let the other party refund one loss three, Mr. Xiao was a regular store maintenance staff, but also promised that he would change the original factory lights, did not expect that there is a problem with the lights now changed. Mr. Xiao's evidence is conclusive, and there is a video as evidence, the dealer does not dare to play a trick, and paid Mr. Xiao more than 60,000 yuan.
Many netizens said that dealers kicked the iron plate, who could have imagined that the owner of the car is actually a second-hand car dealer who understands cars? If you change to an ordinary car owner, the other party may not see that there is a problem with the headlights, even if the lights are abnormal, the dealer can also find a reason to prevaricate.
Many car owners have clashed with dealers when they buy cars, and car owners find it difficult to prove after buying a problem car, there is no way to complain, and the dealers simply do not admit it. As a commodity, the price is not cheap, many car owners take out all their savings to buy a car, but the car they buy is full of problems, how should the rights and interests of the owner be protected?
If you buy a problem car and the dealer ignores it, you can send the car to the testing agency for identification. Now the Internet is very developed, you can contact the self-media for exposure, when things cause concern, dealers will begin to pay attention.
If none of the above solutions can solve the problem, you can call the consumer complaint hotline and the mayor's hotline to feedback the problem. Now that consumers have more and more channels to protect their rights and interests, I hope that everyone can use legal weapons to protect themselves.
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