Most people like to go to the 4S shop to buy a car when buying a car, because the car source of the 4S shop is formal, and the after-sales service of the 4S shop is relatively perfect, the quality of the vehicle is a problem, and the owner can also find someone to repair or replace. But everything is not absolute, some car owners are also bought from 4S shops, after the problem, but it has not been solved.
Xiao Zhang in Wuhan, Hubei Province, bought a Volkswagen Tiguan L from a well-known local 4S store, with a landing price of 270,000 yuan. Xiao Zhang said that he bought this car because this shop is a relatively large car dealer in the local area, and the reputation has always been very good. On the other hand, because Volkswagen's sales in China are very high and the quality is relatively reliable.
She had thought that she would be able to drive to work happily after buying the car, but this joy lasted only a week, and her nightmare began. A month after picking up the car, the vehicle suddenly stopped on the way.
Xiao Zhang encountered this situation for the first time, and he was also very nervous and scared. She quickly called the sales, did a simple troubleshooting under the guidance of the sales, and then the vehicle was restarted. The salesman told her that because the gasoline she added was not right, it was enough to change the gasoline with a label.
Xiao Zhang thought that this was just an accidental incident, and the problem was solved after changing the gasoline. I just didn't expect that the vehicle stalled but became a common thing. Only three days after the first shutdown, the vehicle once again failed to fire, and then after another three days, the vehicle failed to fire again.
Xiao Zhang felt that it was very dangerous to suddenly turn off the engine on the road, in case the rear vehicle was too fast, wouldn't he have to suffer with it? After finding that the vehicle was frequently turned off, she sent the car back to the shop for inspection, but it was repaired back three times, and the problem of the vehicle stalling was never solved.
All of Xiao Zhang's patience was worn out by the car, and the inspection report of the third test showed that the ignition coil was faulty. This is obviously a quality problem of the car, Xiao Zhang felt that the car could not continue to drive, and asked the merchant to return the car. However, the merchant said that the car has not yet reached the standard of returning the car, and can only continue to repair.
Xiao Zhang's car has been repaired three times because of the shutdown, if such a situation occurs again, the merchant still has not repaired, it will meet the requirements of the three-pack method to change or return the car. The new Three Guarantees Law stipulates that because of the same quality problem, dealers who have repaired more than 4 times should replace or return it for customers.
Judging from the current maintenance situation, the reasons found by the merchants are different each time they detect the vehicle, and they do not know whether they will find other reasons when they are tested for the fourth time. Many friends feel that Xiao Zhang should not sit still, she can send the car to a third-party testing agency for inspection to see if there are other quality problems in the vehicle.
If the test results show that the quality of the car is wrong, you can take this test report to the merchant to discuss. If the merchant still drags the process, directly find the local relevant department to complain.
The newly bought car has only been open for a month and has so many problems, and repeated maintenance has not been solved, which is indeed a very disturbing thing for the owner. And each dismantling also has a great impact on the retention rate of the car, and the price will definitely be depressed when selling the second-hand car. Therefore, many people feel that the owner's request to return the car is not an excessive requirement. What do you think?
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