This is probably similar to the mood of rushing to take the exam. Every 315 is a time for car brands to show their self-cultivation.
In the face of the numbers 315, all automobile companies are probably "related to each other, but the heart is related". To put it bluntly, on the one hand, I have a heart to move and want to climb to a red list; on the other hand, I can't help but worry and have to reflect on what mistakes I have made in the past year.
For consumers, we do not care whether the car company is on the red list or the black list, we only care about the car in hand or the car we like, "whether it has made a mistake" or "what mistakes have been made", because these problems are closely related to everyone's riding safety and car interests, and will also determine the consumer's attitude towards the car brand.
Approaching 315, this article, The Road Travel Automobile starts from the consumer and takes stock of the mistakes made by various brands in the "car field". Look at your car, got shot?
OTA Upgrades: Pretty good, but not reasonable
According to the data of the OTA report of the company, the company reported 351 OTA upgrades in 2021, involving 34.24 million vehicles. Some institutions predict that by 2022, automotive OTAs will save car companies about $35 billion in annual costs.
OTA upgrades are a good thing, but it would be a bit too much to let users lose their "freedom." After all, in this era, the overlord clause does not work. However, with frequent upgrades, car companies that want to "dominate" seem to be unable to brake their cars.
The ideal ONE makes the majority of car owners feel "dissatisfied" in this matter. In September last year, some car owners reported that the vehicle encountered a hegemonic clause when upgrading the OTA - only "consent option", agreeing to be collected personal navigation, music playback history and other privacy data, and the version of the upgrade does not seem to provide users with a "rejection option", and if you do not agree, you will not be able to continue to use the vehicle normally.
In fact, because of the OTA upgrade problem, the car brand is not only ideal, but also his "good brother" Weilai. Previously, there have been owners who upgraded the procedure during the test drive, resulting in the WEILAI ES8 blocking Chang'an Avenue for an hour; there was also news that because the WEILAI OTA upgrade failed, the rescue was called 700 kilometers away.
One-sentence comment: In the era of OTA upgrade of many cars, the light "horizontal" is useless, and the user agrees to it, and the quality is better.
"Lock electricity" door: can you lock the electricity, can you lock the heart?
This is a sad topic – battery life.
In fact, from the day when the country vigorously developed new energy vehicles in 2010, until the subsidy was gradually withdrawn, the battery is still the fatal threshold of many car companies, and it is also one of the topics that users are most concerned about when choosing brands. Under this pattern, some car companies can not avoid doing something "on the top" - "locking the electricity".
Xiaopeng Automobile, which performed well last year, has been haunting the keyword since the beginning of this year is "lock the electric door". Some Xiaopeng car owners said on the black cat complaint platform that the first batch of 670 battery life of Xiaopeng Automobile P7 was locked for no reason, and the 80.3kw battery capacity could only be installed with about 70kw, which was 8.7% off.
Although Xiaopeng Automobile denied the existence of charging and locking the electricity, the market did not buy it. Some people in the industry even unceremoniously pointed out that the so-called "charging limit" is to set the maximum charging capacity of the battery, which can make the battery not full and achieve the purpose of extending the battery life. "If the complaint of the owner of Xiaopeng Automobile is true, it is undoubtedly 'locking the electricity'."
Coincidentally, GAC Aeon S is most often mentioned in terms of failures, such as "inaccurate mileage" and "power battery failure". Many complaining car owners reported that their GAC Aean S was locked by the manufacturer, resulting in a serious reduction in cruising range.
In addition, many car companies such as Weima and Tesla have been criticized for "locking electricity".
One-sentence comment: I would like to advise you that instead of sneaking "locking electricity", it is better to work hard to "generate electricity".
"Core changing" door: Don't lie to me
In exchange for the core, for the heart of the people.
Recently, one of the more concerned concepts in the market is "core change". In fact, this is an unfinished aftermath, and the impact is bad. The brand involved - Great Wall Euler.
Previously, the owners of the Great Wall Euler found that the car processor chip of the vehicle they purchased did not match the manufacturer's propaganda, and the performance was many times different. Previously, the Great Wall said in the publicity that the car is equipped with a Qualcomm 8-core high-performance chip, and its product leaflet also shows Qualcomm's professional on-board processing chip, but in the actual sales vehicle is equipped with an Intel 4-core chip produced in 2016, and the direct consequence of this "core change" operation is that it is easy to appear after the use of the car machine system Caton, crash and other issues.
On December 6, 2021, CCTV Finance reported that the Great Wall's Euler good cat "the car machine system chip is not consistent with the propaganda", and the fig leaf of the Great Wall Euler was completely torn open. The brand responded: "The currently sold Euler good cat model is indeed not equipped with Qualcomm octa-core chips, and this configuration will be installed on future models." Euler then said that he would give the owner's rights package compensation, but the owners did not appreciate it.
Entering 2022, the complaints of Euler's good cats are still high, presumably the disaster caused by this "core changing door".
One word comment: don't lie too much.
Airbags: Yes, but also life
The problem of airbags, while somewhat clichéd, is also a problem that occurs every three to five minutes. And the occurrence of this problem seems to be somewhat random, there is no shortage of luxury brands.
Taking BMW as an example, BMW China and BMW Brilliance recently recalled some batches of vehicles for the 3 Series, X3 and imported BMW 3 Series and X3 models. Among them, the problem focuses on the hidden dangers of the design of airbags, because the gas generator is not perfect in terms of moisture resistance, the gas generator may be abnormally damaged when the airbag is deployed, and there is a safety hazard.
Just this week, Hyundai motor decided to recall some imported Kia Jawa cars produced between October 10, 2016 and February 27, 2018, starting March 18, 2022, for a total of 1,090 vehicles. In the event of vibration or impact of some vehicles within the scope of this recall, the airbag control module (ACU) housing and the internal memory may interfere, and long-term interference will cause memory damage, airbag warning lights to light up, resulting in vehicle collisions In the event of a collision, the airbag may not be able to unfold normally, and there is a safety hazard.
In a word, the problem of "cliché" cannot be ignored, because it is life-saving.
False advertising: "The packaging pattern does not represent the product"?
If the Great Wall Euler core change is deception, then Changan UNI-K is false propaganda.
Information from a car complaint platform shows that since February this year, the platform has received a large number of complaints from Changan UNI-K car owners about "changan automobile false propaganda". According to the report, before the owner of the car, many media and Changan WeChat public accounts have promoted that the UNI-K model is equipped with "APA6.0 automatic parking, L3 level automatic driving, face recognition ignition start, light show timing welcome light, seat boss key" and other functions. In fact, after the user purchased the car, he found that there were no above functions, and after the OTA system was upgraded many times, some of the above functions were not improved.
Changan's customer service response is even more "arch fire": the previous media advertised as an engineering test vehicle, and the listed mass production model did not carry some of the above functions. The APA6.0 automatic parking function and L3 autonomous driving were developed in bundles, and L3 autonomous driving has not yet supported mass production.
However, users unanimously stated that when the UNI-K model was released on the market, Changan officials did not clearly explain that the relevant functions of the demonstration operation were only engineering test vehicles.
At present, Changan Automobile's response rate to car owners' complaints in February was only 26%, and it seems that it is not ready for how to deal with users.
Recently, Extreme Krypton has also entered the vortex of false propaganda. Many users who ordered the car at the beginning of this year said that many of the standard configurations of the car were officially changed to optional. These include the replacement of the drive motor, the reduction of the canopy to the sunroof, the optional ventilation of the co-driver seat, etc., and the 800V fast charge that was previously used as a promotional selling point has also been called 400V.
One sentence comment: As far as large consumer goods such as automobiles are concerned, the greatest sincerity is that "packaging pattern" is equal to "commodity".
STRANGE: Who's knocking on my car?
Mostly, the noise of the vehicle is like an ugly mole. It is not destructive, the influence is extremely strong, mainly affecting the mood. Of course, there is no shortage of cases where small noises cause big problems.
At present, the most common reaction in the market is Beijing Hyundai Leadership. The problem of leading the movement can be said to have a long history. Some users said that in the purchase of the vehicle for half a year, there were frequent abnormal noises, and the 4S store replaced various parts and still did not improve. According to the complaints of the complaint platform, the complaints about the abnormal sound of the Beijing Hyundai leading model occupy almost half of all the complaints of the moving model, and the most annoying thing is that the leading sound comes from the "whole body" - steering, transmission, clutch and so on.
In addition, in the complaint platform, some users reported that the engine of the Dongfeng Honda XR-V cool car was abnormal when it started, and the engine would have the sound of teeth beating, and the frequency was getting higher and higher; the main Lexus model ES was also exposed to the abnormal noise in the center console, seats, sunroof, steering system and other places of the vehicle.
There are many brand complaints about the strange sound, southeast dX3 car, Chase G10, Buick Regal and so on are among the complaints.
One sentence comment: The abnormal sound is not only disgusting, but also connected with driving safety.
Motor failure: Just ask if you are afraid
Recently, on some short video platforms, new forces have challenged Chengfopo. The place that makes the ideal fold. In fact, it is not the ideal that folds, but the motor.
Chengfo Slope has become a "gathering place" for off-road enthusiasts due to its steep slope, sharp curves and many cross-axis roads. During the Spring Festival, an ideal car owner challenged into Fo Po, the wheels in the video were crazy slippery, rushed to the top of the slope, idled too fast, and finally the reducer of the ideal ONE rear drive motor was damaged and leaked part of the liquid.
Embarrassingly, tesla model 3/Y, Weilai ES8, BYD Tang, Cyrus SF5 and other models have successfully challenged to become Fo Po. Although the owner of the car also had some operational explanations afterwards, the motor of the ideal ONE was still criticized.
He saw some posts on the Internet about the ideal ONE motor, and one of them had a topic called "Conjecture about the problem of the motor whistling after the ideal one accelerates sharply". Some users directly pointed out that in the case of high-speed operation, the main generator has a very large beeping sound, and it is recommended not to start.
In addition, Mercedes-Benz EQC "coolant leakage caused by motor failure" has also triggered collective complaints and rights protection of car owners, at present, Beijing Benz recalled 10104 EQC electric vehicles due to "coolant leakage caused by motor failure". These vehicles have motor failures during use, and some even occur multiple times. After the vehicle starts, the central control screen prompts "fill the coolant", and then the coolant will leak into the motor, causing the vehicle to fail to start.
A word comment: the motor is like the heart of a new energy vehicle, jumping does not understand, how to live?
Although the above problems are "colorful", they may only be a few small corners on the iceberg of common problems in automobiles this year. So did you get shot in your car? Every festival must pass, consumers' own festivals can not be missed, welcome to leave a message to complain.
On the occasion of 315, I hope that every car brand can cherish its feathers more. To the larger, really put the user in mind; to the smaller, less complaints, less trouble.