Approaching 315, whether it is consumers who are defending their rights, or car companies that are guarding the ring, they have begun to become busy, one side has no way to appeal, one side has criticized and deleted posts, and once "car companies and car owners are close to each other", every time at this time, it has become a big joke. Before the 315 party, most of the people who were exposed and named were traditional car companies, and this year may be slightly different - with the crazy growth of new energy brands, the various problems behind them have finally withstood the test of the market and time, and have been exposed one by one.
After experiencing the big waves and sands in previous years, there are few old car-making new forces in China that can normally operate and sell cars. However, in these two car companies that can be counted by the slap, there are still many consumers who want to send them to the "315 Party". For example, in the past six months, the Weima "lock electricity" incident has been making a lot of noise.
Since July last year, there have been many car owners feedback and complaints that WM EX5 in the store upgrade follow-up voyage mileage shrinkage, suspected that WM has "locked electricity" behavior, WM has not made a positive response to this, even in January this year, hundreds of Weima car owners joint complaints, and sent out a lawyer's letter, WM Motors still turned a blind eye, and even quietly through the OTA upgrade to clear the "lock power" evidence, missing a large enterprise should fulfill the responsibility. For WM's behavior of "managing and repairing", the owners of the rights protection car have said that they want to take advantage of the 315 evening party to wake up.
Coincidentally, there is an endless controversy over the "locking of electricity" of Weima Motors, and this side is also facing the same dilemma as the zero run of the second echelon of the new car-making forces. At present, there are three models on sale under the zero-run, in addition to the zero-run S01 market is small and transparent, the zero-run sales volume is T03 and the brand mainstay C11, especially the latter, which is entangled in lingering complaints.
Zero-run T03 experienced a lot of things last year, such as automatic driving can not walk in a straight line of "oolong", or price increases and endurance, etc., but these are not considered "original sin", the real zero-run T03 is popular is its "can not pick up the car" embarrassment, perhaps due to chip shortages, insufficient production capacity and other factors, zero-run T03 appears large-scale overdue phenomenon of non-delivery.
Some consumers complained that they delivered 5,000 yuan in October last year to set a zero-run T03, before promising to deliver the car in about 1 month, the result is still unable to deliver, the system feedback has not been produced, contact customer service constantly prevarication, the manufacturer has never replied to the processing plan.
There are many complaints such as this, paying money but waiting for the car, it is really upsetting, although it is understood that the car company is affected by the lack of cores and the production capacity plan has changed, but according to the contract, the zero-run delay in delivery of the car needs to inform the prospective owner of the reason, rather than just use a word "etc." to send it. This practice has really chilled the hearts of many consumers.
Zero run T03 faces complaints, we can use "affected by the big environment" to round the past. But the "negligence" of zero running C11 is really not even the opportunity for consumers to "deceive themselves". Since the announcement of the price and the opening of pre-sales in 2020, the cumulative orders for the zero-run C11 have exceeded 18,000 units, but the order for this car only began to be delivered in September last year, and the delivery volume was only about 6,000 units in February this year.
However, in this handful of car owners, there are a large number of zero-run C11 quality problems, such as sunroof leakage, door and window glass leakage, chassis parts leakage, seat color mixing and a series of problems, only more than 100 car owners, zero-run C11 problems as high as more than thirty. Although the problem seems to be small, it also reflects the lack of quality management of car companies from the side, which is obviously very unfriendly for a new car.
Interestingly, online public opinion and oral comments are not friendly to C11, and C11 is also "unfriendly" to car owners, which is also the main reason for many consumer rights protection. In December last year, Zero Run upgraded the C11 and updated the sales policy. In short, it is to replace the water-cooled motor of some models with an oil-cooled motor, and at the same time replace the battery with a lithium iron phosphate battery; cancel the lifetime warranty service and change it to an 8-year warranty service.
Upgrading is a good thing, but it has suffered from the nearly 15,000 would-be "old" owners who have not paid for the car: before they can touch the new car, they have become the old "out-of-print" owners. Although you can also enjoy lifelong warranty services, when the water-cooled motor is broken, how to repair, how to give protection to accessories, etc. are all major problems. At present, many prospective car owners have responded to this problem to zero-run cars through various channels, not only have they not been solved, but even the official has said that they want oil-cooled motors, so they will re-place orders. With no way to ask for advice, the owners of the car can only hope that the pressure brought by the 315 party will make the zero-run high-level face up to the problem.
Finally: since the first mass-produced model S01, zero-run cars have "lived up" to the trust and support of many car owners, although in recent years zero-run has achieved remarkable results in the market, but in terms of responsibility and obligation to users, it still needs to be improved, if T03 is difficult to say, then what about C11? Don't chill the hearts of all consumers before regretting the beginning.