Most people will choose to go to the 4S store when buying a car, because the source of the car in the 4S shop is more formal, and the car bought from here will be more assured. However, no matter where to buy a car, you must pay attention to inspection before picking up the car, so as not to let some merchants "shoddy" and treat inventory cars and test drives as new sales for themselves.
Ms. Zhang in Zhejiang opened a clothing store, because she often had to deliver to customers in the surrounding areas, and it was inconvenient not to have a car, so she planned to buy a car to walk. After watching the car for a few days, Ms. Zhang felt that the appearance of hyundai cars was very high, which was very in line with her own aesthetics, and finally spent 170,000 yuan to buy a hyundai car.
After driving for a week, Ms. Zhang saw that the body was a little dirty, so she drove the car to the car wash shop for cleaning. Ms. Zhang sat in the reception room of the car wash shop waiting for the car washer to wash the car, and half an hour later the car washer came to Ms. Zhang, saying that there was something wrong with her car and asking her to come and take a look.
Ms. Zhang was a little nervous at the time, she thought that the car washer accidentally washed her car, and she was still thinking about how to hold her accountable. Unexpectedly, after arriving at the scene, she found that the vehicle did not have any damage.
The car washer told Ms. Zhang that when washing the car, they found that the paint on the right side of the car was a little strange, thinking that it was stained with something, so they wiped it with a sponge, but these things could not be wiped off at all, they washed it several times with water and detergent, and finally washed out a few words. They felt that there was a problem, so they called Ms. Zhang over.
Ms. Zhang took a closer look and found that these hidden self-inflicted on the body were actually "test ride test drives". In other words, the car I bought for 170,000 yuan was not a new car at all, but a test drive in the store.
This made Ms. Zhang unable to accept it, and she repeatedly confirmed with the sales staff before picking up the car that it was a new car, and the other party also promised herself that it was a brand new car. But now the words "test ride test drive" appear on the body, is this not deceiving consumers? Ms. Zhang took out her mobile phone and took a few photos of the station, thanked the car washer, and then drove to the store to ask for explanations from the merchants.
Ms. Zhang angrily pointed to the words on the car body and asked the merchant, what is going on? What I want to buy is obviously a new car, why did it become a test drive? In the face of conclusive evidence, the merchant cannot refute it, and can only admit that there is negligence in his own work.
The merchant said that she could give Ms. Zhang a new car and give away a year of maintenance as compensation. But when Ms. Zhang refused, she felt that the merchant must have known that it was a test drive and deliberately shoddy. This kind of behavior has violated the provisions of the "Three Guarantees Law", and according to the requirements, 1 compensation should be refunded.
But the merchant feels that Ms. Zhang "lion big mouth", they can change the car or return the car to Ms. Zhang, want to refund one to lose three, it is absolutely impossible. An angry Ms. Zhang directly went to a third party to make an appraisal and complained to the local authorities with relevant evidence. In the end, the merchant lost the lawsuit, not only refunded ms. Zhang's full purchase price, but also gave Ms. Zhang 3 times the compensation.
Comments:
Integrity management is the foundation of the establishment, the way to prosperity, at any time integrity management is the foundation of the enterprise's survival. But now many businesses in order to make money, often shoddy, some inventory cars, test driving as a new car sold to consumers, many car owners because the first time to buy a car do not know how to check, can not find the problem of the car at all, after buying home only to find that there is a problem with the car, want to find the merchant to return the car but encountered difficulties.
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