The Internet has brought earth-shaking changes to people's lives, and now the way of shopping is becoming more and more diverse, and many young people have developed the habit of online shopping. As a commodity, cars cannot be purchased online, and owners will learn about the configuration of the car online in advance and then buy offline.
Many people do not understand the car, did not carefully check the condition of the car before picking up the car, and accidentally bought an accident car or a second-hand car. Ms. Liu, a female driver in Henan, encountered a bad thing, she bought a 140,000 Honda sedan at a local dealer store, and found that there was a problem with the car three days after buying the car.
Ms. Liu bought a car just to commute to work, and he chose a selection of many models, and finally chose an economical and fuel-efficient Honda sedan. Three days after buying a car, Ms. Liu drove the car to the car wash for the first time, and after the car wash washed off the dust on the surface of the car, she vaguely found that there were 4 big characters printed on the door.
Ms. Liu carefully inspected the car door and could faintly see 4 big characters "test drive". Ms. Liu is like five thunderbolts, how can the new car she bought have a test drive label? Is there something wrong with this car? The car washer suggested that he drive the car to a professional agency for identification, and the car was most likely a test drive.
Ms. Liu followed the advice of the car washer and drove the car to a professional institution for identification, and the staff carefully checked the condition of the car and found that the car was indeed not a new car from the original factory, but a test drive. Ms. Liu came to the dealer store again with the appraisal certificate and asked the other party to refund one and pay three, and finally Ms. Liu received 500,000 compensation.
Many netizens said that Ms. Liu was very lucky, bought a car for three days, he found that there was a problem with the car, the first time to send the vehicle to the appraisal, retained the evidence, otherwise the dealer may deny it. After retaining the evidence, Ms. Liu demanded compensation from the distributor in accordance with the compensation conditions of the Three Guarantees Law, and his approach was very bold.
A prerequisite for a car refund of 1 to 3
According to the Law on the Protection of Consumer Rights and Interests, the problem of fraud disputes occurring when the owner of a car purchases a car for family life consumption can refer to the rights and interests of consumer protection.
Article 16 of the Law on the Protection of Consumer Rights and Interests stipulates that if there is an agreement between a business operator and a consumer, the business operator shall perform its obligations in accordance with the agreement, but the agreement between the two parties shall not violate the provisions of laws and regulations.
When the consumer buys the car, he signs a contract with the dealer, and the dealer must perform his obligations according to the agreement. If the car bought by the consumer is not a new car or has defects and quality problems, the dealer will refund the consumer 1 to 3 in accordance with the three-guarantee law.
In the three-guarantee method, there are two main conditions for refunding 1 to 3, and the vehicle within 6 months of purchasing a car has quality defects. Before buying a car, the owner must carefully check the condition of the car, and if he finds scratches and defects on the surface of the paint, he should propose to change a car. Within 6 months of buying a car, if it is found that the car has major quality problems or the dealer has consumer fraud, the dealer can also be asked for compensation.
In recent years, many car owners have encountered bad things when buying a car, there is a problem with the vehicle, but consumers have no way to complain. After buying a car, if there is a major quality problem in the car, the consumer can first negotiate with the dealer to deal with it, if the dealer refuses to compensate or cannot solve the problem, the consumer can call the consumer complaint hotline to protect their rights, and can also reflect the situation through the mayor's hotline.
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