Meituan and Hungry Mo have cancelled the bad weather overtime assessment usually not canceled

Operator Finance Kang Zhao/Wen

In response to the recent snowfall and bad weather, the two major takeaway platforms of Ele.me and Meituan have announced flexible measures to cancel the rider's overtime, bad evaluation and other assessments; at the same time, free lunch, ginger soup, hot porridge and other cold-resistant food and drinks are provided to provide a warm rest for riders. This is certainly a good thing.

Let's take a look at the us group's statement. Meituan said that for such special weather scenes, the platform provides elastic time-up, overtime elimination and order subsidies, so that riders can send orders with more peace of mind.

Looking at the statement of Hungry Mo, it is reported that Hungry Mo has now started the corresponding mechanism of extreme cold emergency, increased the delivery time of riders, and cancelled overtime, bad evaluation and other assessments, so that riders can rest assured of delivery. In the event of extreme weather conditions, delivery services in the area will be shut down to ensure the safety of riders.

In fact, this matter is not launched now, but announced in November 2021, when the two major takeaway platforms said that in order to cope with the impact of bad weather on takeaway delivery and ensure the safety of couriers, the takeaway platform adjusted the relevant assessment of the order delivery time, canceled overtime, bad evaluation and other assessments, and at the same time, if the weather is extremely bad, it will shut down the delivery service in the region. It's just that it's been snowing in many parts of the country lately, so I repeat it again.

For a takeaway delivery station, the most important assessment indicators include: the amount of orders undertaken, the overtime rate, the bad evaluation rate, the complaint rate, of which the overtime rate is the top priority, because many bad reviews and complaints are also timeouts.

For "special delivery" riders, that is, full-time riders at distribution stations, there is a basic salary, there is a prescribed commuting time, accept the dispatch of the system, and take the praise rate and punctuality rate as the assessment standard.

For "crowdsourced" riders, that is, part-time riders, the entry threshold is extremely low, one person, one car, one app, after registration can be immediately posted, they have no basic salary, they can freely grab orders, you can refuse the system to dispatch orders, but many rejections will be restricted from grabbing orders. Crowdsourced riders are not affected by bad reviews and complaints, but will face heavier penalties for overtime, with a one-second overtime and a half-deduction of the delivery fee.

Therefore, it is impossible for takeaway platforms to cancel overtime assessments on a daily basis.

(Editor-in-Charge: Han Li)