At the end of 2020, Mr. Luo of Jinhua bought an Audi A4L sedan. He said that the sale gave a five-maintenance agreement at that time, saying that it was lost and not repaired, and the result was afraid of what came, and it was really lost.
Mr. Luo said that when he bought the Audi A4L sedan, he saw the "Double 12" activity in other 4S stores, and he could get a gift package worth more than 10,000 yuan by depositing 599 yuan, including five routine maintenance.
Later, a friend introduced that Jinhua Boao 4S store also had this activity, and he finally booked a car here.
Mr. Luo: "The first time I did maintenance, or when I repaired the car, I sold the (maintenance voucher) that was given to me at that time, and then said that if I lost it, I didn't have it, I drove another car before, and then put it on another car, and when I drove to Hangzhou, I didn't know where to lose it." ”
Mr. Luo said the voucher for the five maintenance was two A4-paper-sized agreements with frame numbers and their own information. In July 2021, he wanted to do maintenance, only to find that the voucher was lost, so he had to do a maintenance at his own expense. At present, he has not enjoyed the five maintenance gifts once, but the 4s shop means that if the agreement is lost, it cannot be made up.
Mr. Luo: "I think this is unreasonable, because since he sent it out, there must be a system record in the computer, because this after-sales service or something, otherwise how to maintain it with this strip." My appeal is that I can write a promise that I will find the paper, I will give them back, I hope to get these 5 maintenance back. ”
The online sales manager of the 4S store found out the car purchase contract that Mr. Luo signed at that time, which did not reflect the gift of five maintenance.
Jinhua Boao 4S shop Manager Shao: "This 'double 12' activity is to pre-deposit 599 ah, the car price is reduced by 2000, and then enjoy this gift package, headrest, this is in the activity (which does not include five maintenance) will not be (just with his screenshot) right. ”
Mr. Luo said that this was a good communication with the sales, but now the voucher can not be found, and he did not take a picture. Manager Shao said that the regular package does not include five maintenance, they also only received mr. Luo's feedback, he found the sales to verify again, after some communication, Manager Shao learned that there is indeed such a thing.
Jinhua Boao 4S store Manager Shao: "Because it is true that the coupons sent by our company are lost and not repaired, this has always been the case, it should be when booking or delivering the car, it will also inform the customer." In this case, let's communicate first. And then what is the situation now, because our group, because of the paper, it is true that the customer will be lost, and then we are now, even now, our group is also all in the form of electronic coupons to the customer. ”
Manager Shao said that although the maintenance records can be found in the system, in principle, the paper vouchers are lost and not replaced, and he will try his best to apply to the superiors and negotiate with Mr. Luo.
Source: 1818 GoldenEye