It cost more than 1 million yuan
Buy the Range Rover Sport P400e
It was only opened for more than 3 years
Encountered the brake "horror"!
"It was so scary.
The vehicle is in a normal state of operation,
The brake pedal becomes very hard,
I couldn't step on it at all. ”
Recalling the scene of the incident,
Mr. Ding of Nanchang still felt very afraid
And he went to Jiangxi Changchang Shida Automobile Sales Service Co., Ltd
(hereinafter referred to as "Long Sedder") 4S store feedback,
Nor have we been able to get satisfactory results.
The Million Luxury Car suddenly appears "braking non-stop"
In 2018, he spent more than 1.08 million yuan at the Changshida 4S store on Gaoxin Avenue to buy a Range Rover Sport P400e gasoline-electric hybrid SUV, during which he also handled the full vehicle extended warranty service for 5 years. At about 7 p.m. on October 24, 2021, when Mr. Ding was driving his car normally on the road near the Tengwangge Antique Market, the vehicle suddenly had a braking problem. "It was about 40 yards, and I tried many times and the car couldn't stop braking." The vehicle's dashboard shows "the brake pedal has a reduced touch", and Mr. Ding can only drive the vehicle to avoid while operating the handbrake, and after walking for hundreds of meters, the vehicle slowly stopped.
After getting out of the car, the terrified Mr. Ding immediately called Changshida and roadside assistance and asked the trailer to pull the vehicle back to the 4S shop. After testing, it was found that the brake battery of the vehicle was damaged and caused the brake problem, and only the battery needed to be replaced to solve it.
However, Mr. Ding is worried that the vehicle will appear again in the process of driving, "before the battery is damaged, there is no system prompt, if my vehicle is driving on the highway, there is a problem, then the consequences will be very serious, and even endanger life safety." ”
Mr. Ding hopes that the manufacturer can update the system to solve the safety hazards of the vehicle battery, for this problem, Long Sedder has not given a satisfactory answer to Mr. Ding.
4S shop: willing to replace the brake battery for free
Since the two sides have been unable to reach an agreement, Mr. Ding left the vehicle in Changshida, and the 4S shop provided a scooter for Mr. Ding's use, and the vehicle has not been repaired.
On January 4, the reporter and Mr. Ding went to Changshida to understand the situation, and the manager in charge of after-sales Service Wang explained to the reporter the reason for the brake problem of Mr. Ding's vehicle, and the brake battery of the vehicle failed, resulting in a decrease in braking efficiency. "Mr. Ding's vehicle is in the extended warranty period, but the battery is a wearing part that is not covered by the extended warranty." Manager Wang introduced that the brake battery warranty period of the vehicle is 3 years, and when Mr. Ding's vehicle has brake problems, it has passed the 3-year warranty period.
"The vehicle does not belong to the brake failure, but the braking effect is reduced, the braking distance is extended, and Mr. Ding's vehicle can be stopped." For this statement, Manager Wang said that a third-party professional appraisal agency can be invited to conduct an appraisal.
For Mr. Ding's hope that the manufacturer will update the system and warn the vehicle after the battery voltage is abnormal. Manager Wang said frankly that after the accident, they gave feedback to the manufacturer for the first time, and after communication, the manufacturer's reply was to replace the brake battery for free.
So, how to avoid the problem of battery failure again during the driving process of the vehicle, and how to ensure the personal safety of the owner? Manager Wang proposed that he could install battery detection equipment for Mr. Ding free of charge and replace the vehicle brake battery free of charge every two years.
For the plan proposed by the 4S store, Mr. Ding did not accept it, and the two sides are still in further negotiations.
Source | Nanchang Evening News Love Nanchang Client
Chief reporter Zou Pengfei
The main editor | Huang Qing
Validation | Golden Officer
Issued | Mao Xuewen
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