Third-party car complaint website Car Quality Network released the December complaint ranking list, there is no accident, Great Wall Motors Euler good cat "sales fraud, not consistent with publicity", with a total of 1361 complaints occupy the top position of this month's complaint list, and the total number of complaints in the 5 models behind it is added up, less than half of the Great Wall Euler good cat complaints, and the 6th in the list is Euler good cat GT.
The problem of complaints caused by the replacement of the core of Euler's good cat first broke out in early November 2021, and the two sides continued to consume nearly half a month, and on December 6, CCTV reported on this problem.
Euler's official promotional materials and the actual product is not consistent, after the incident, Euler good cat claimed to be in the form of alarm and refused to communicate with the owner, and then the compensation policy given to the owner of the car, also did not get the owner's acceptance, with the delay of time, resulting in the amplification of the problem. In terms of solving the problem, the car machine system is developed by car, different chips use different instruction sets, they are not compatible with each other, and they cannot use the way of core replacement technology to solve the problem, which is the reason why the official delay in meeting the customer's replacement of the claimed chip. The outside world is not clear what caused Euler good cat to make such a low-level mistake, and some media provided two explanations, one is that there is a problem with the publicity material confirmation process, and the relevant personnel have left, resulting in the information on the official website and the store is wrong, and the second is that in the publicity stage of the model, the relevant chip has not been commercialized on a large scale, so it is believed that Euler good cat does not have fraudulent intentions, trying to excuse Euler good cat, but Euler good cat has so far explained the reason for the incident.
In fact, the above reasons are only the possible causes of the incident, but even if it is unintentionally caused, and the promotional materials do not match the product, it is what has happened. What Euler Good Cat has to do is to take responsibility for this publicity, rather than seeking the owner to understand and accept the reason for the incident, even when CCTV pointed out the problem on December 6, Euler Good Cat only apologized in the next day's response without explaining the matter.
Perhaps because of the different understanding of the problem, consumers and manufacturers are in an ineffective state of communication. On December 9, Great Wall Motors took the initiative to ask Euler Good Cat to correct the parameters of the official website in a statement, confirm this error, and add a lifetime warranty and a charging equity of 10,000 yuan on the basis of the previous 7200 upgrade rights package, which can be regarded as suspending the stalemate between the two sides on this issue.
In essence, this Euler good cat core replacement incident is more of a detailed issue of compensation, but Euler good cat is reluctant to face it. Euler Good Cat previously said that the way to solve the problem in a one-on-one way is to avoid the collective rights protection of car owners, and car owners are a way of collective complaints. But in December, the owners collectively used practical actions to complain about Euler's good cat to the first place. A few days earlier, a car owner said that he received the latest notice from the 4S shop, Euler Good Cat will upgrade the APP this month, after the upgrade, will be promised to the owner of the 10,000 yuan charging royalty, into cash distribution, through this way, or Euler good cat technical solution to the owner's appeal problems of an attempt. It is not clear what the euler cat does, nor does it know whether it will be mostly recognized when it is actually implemented. If Euler Good Cat indiscriminately compensates all car owners and users, the cost of this false publicity will be very large, which is an expensive tuition fee in the process of brand growth. As time passes, complaints about this issue continue to increase.
If euler good cat is due to the large-scale outbreak of the problem, euler good cat has not had time to digest the problem is not surprising, and the complaint about the geometry EX3 kung fu cow is a little surprised. EX3 Kung Fu Niu is a new small pure electric SUV owned by Geely Geometry Automobile, launched on November 14, and currently has only 2 configuration versions on sale, starting at 58,800 yuan and 68,800 yuan, respectively, which is Geely's test model for a niche market. Car quality network data show that the geometric car because of the inability to mention the car, inconsistent with the publicity, suspected of disguised charges and ranked 3rd in the complaint list, and this problem is more due to the impact of the chip and led to the inability to deliver the car, or for such problems, the manufacturer's solution is also weak, can only wait for the impact of the chip problem to slow down, and in the complaint list ranked 6th BYD Song Plus similar.
Geely Xingrui's car, machine, audio and video Caton complaints were ranked second on the list last month, with 433 complaints last month, a decline this month, and the number of complaints about this problem dropped to 178, and the problem showed no signs of expansion. The same problem also appeared on Geely's other model Boyue, the number of complaints is close to last month, Geely or still need some time to digest this problem, the manufacturer did not publicly solve some problems.
The stuttering of the car will affect the driving experience is unpleasant, and the parts of several other joint venture models that ranked on the December complaint list are worrying. Leiling is a compact car under GAC Toyota, there are some transmission setbacks and abnormal sounds, body rust, shock absorber oil leakage and other problems, Nissan Xuanyi has transmission setbacks or abnormal sounds, Tomoto Yingshipai, Civic there are some different degrees of machine problems, and the reason why these models are on the list is also related to its sales performance.
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