Mr. Ji picked up a Lincoln off-road vehicle this month, and when he was driving on the road a few days ago, he could not speed up by stepping on the accelerator, and the 4S shop detected a fault, but did not carry out maintenance.
Mr. Ji's Lincoln Adventurer SUV was purchased at the Wanlin Lincoln 4S store in Huzhou and cost about 300,000 yuan. He introduced that the pick-up date is December 9th, and on December 18th, the car has a problem in the process of driving.
Mr. Ji: "When the normal acceleration suddenly loses power, the instrument shows that the shifting failure needs to be repaired, when the throttle engine is booming, the vehicle in the gear position does not move (what gear) forward gear. ”
Mr. Ji said that after stepping on the accelerator and unable to accelerate, he relied on inertia to pull the car over, stopped and restarted the vehicle, the fault light was gone, and the car could also drive.
Mr. Ji: "Then I drove to the unit, I contacted the 4S store and asked me to check it out when I had time." ”
On December 19th, the car was overhauled in the 4S shop, and the work order of the day showed that "the instrument has no fault code, the computer detects the performance failure of the shift solenoid valve, and uploads the manufacturer's report".
Mr. Ji: "The next day the manufacturer feedback over, said that it is an occasional intermittent electronic failure, did not give a maintenance plan, let me continue to drive, and so on, they will intercept the data and then judge, I consider that the car always has hidden dangers, solenoid valve failure may lead to transmission shift failure, the vehicle loses power, high-speed driving may lead to traffic accidents, for example, I overtaking suddenly lose power." ”
Mr. Ji asked the 4S shop to give a maintenance plan. The service director of the Huzhou Wanlin Lincoln 4S store introduced that they can only carry out repairs according to the opinions of the manufacturer.
Huzhou Wanlin Lincoln 4S store Xu Director: "On the day of the test, there is this fault code, we are carrying out a fixed-point test to upload the manufacturer, intercept all the data sent to the factory, the manufacturer replies that it is intermittent occasional electronic faults, it is recommended that customers observe again (occasional failures do not need to replace the solenoid valve) Now the manufacturer's technical center has not met this requirement, so it is recommended to continue to observe, there are also occasional electronic faults, there may be no problems in the later stage, I also want the car to change the solenoid valve to solve the problem, But this should be based on the technical report (the manufacturer does not let you change, you want to change can not change) Yes. ”
In response to Mr. Ji's encounter, Director Xu apologized, and also explained that it was impossible to guarantee the situation in the later stage of the vehicle.
Huzhou Wanlin Lincoln 4S store Xu Director: "Our Lincoln car has brought you a bad service experience, I said again and again last time that I want to apologize to you, it did cause you a bad experience, as for you said that the fault code was detected, the fault code is not a big problem, is there a safety hazard, this is up to the manufacturer engineer, including the car three packages to decide, this is not a problem, you said to give you a guarantee later, this problem can not be guaranteed. ”
Mr. Ji felt that there had been a failure once, and he really couldn't eat the guinea pigs of the manufacturer. He considered talking to the local consumer protection committee to resolve the matter.
Source: 1818 GoldenEye