[Aika Auto Industry News Original]
Recently, Xiaopeng Automobile was pushed to the forefront of the storm because of a contract. Mr. Chen of Nanjing purchased a Xiaopeng P7 670E version at the Xiaopeng Automobile store, signed a contract and determined the total price of 279650 yuan, and as a result, he required an additional payment of 11200 yuan (including a deposit of 5000 yuan + additional payment) when picking up the car, otherwise the car could not be picked up.
The explanation given by the Xiaopeng Automobile store is that Mr. Chen ordered a top-end model, plus the optional has reached more than 320,000 yuan, while the relevant national regulations are that only new energy models within 300,000 yuan can enjoy state subsidies, so at that time, the low contract price was made to ensure that Mr. Chen could get a more favorable purchase price, and when the vehicle was delivered, the cost was made up, in fact, the money paid by the owner was the original car, and did not overcharge the money.
For this matter, Mr. Chen said that he was not aware of it, for a time "cheating", "black box operation" and other voices were constantly heard, in response to Xiaopeng Automobile said that after verification, the store clerk did not clearly understand the relevant promotional policies in November in the process of communicating with customers, resulting in customer misunderstanding, and in the follow-up processing process, did not solve the problem for customers in time. Xiaopeng Motors also said that it will fulfill its commitments under the contract in the future.
Although this matter was ultimately fulfilled in accordance with the contract, Xiaopeng Automobile was questioned by the masses about the existence of "cheating compensation". Taking the model ordered by Mr. Chen as an example, the price of the car can be less than 300,000 yuan to get a state subsidy of 18,000 yuan, and the sales staff of the Xiaopeng Automobile store will include this subsidy in disguise into the preferential treatment given to Mr. Chen, that is, "the wool of the country". Finally, Xiaopeng Motors also said that the follow-up Xiaopeng Automobile will standardize the store sales and delivery process, strengthen the training of store personnel's professional knowledge, and bring better services to users from the sales end and delivery end.
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