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Curator: Chen Yu
Co-ordinator: Jin Yuxi
Yangtze Evening News/Purple Cow News reporter Ma Zuobo
At noon on the first day of the May Day holiday, Mr. He, a citizen, was celebrating his birthday with relatives and friends in a beautifully decorated, warm and elegant hotel private room, when he suddenly heard a burst of "Happy Birthday to You" singing outside the door. This "waiter" is the protagonist of this May Day AI labor - intelligent food delivery robot, the reporter walked into the Renaissance Wantai Hotel Renaissance Xuan restaurant in Hexi, Nanjing, to listen to the story of this "good helper".
The two "friends" are a couple
When the reporter arrived at the restaurant, it was lunchtime, the hall was bustling and crowded, the kitchen was in full swing, and the chefs were busy. In the corner of the kitchen, there stood a round little black fat man, with a big "belly", stocky "feet", and a "head" with big flashing eyes, which made people can't help but look at it twice. "This is our good helper - food delivery robot", speaking is the Renaissance Huatai Hotel Renaissance Hotel Renaissance Hotel Renaissance Restaurant Director Ma Guolian, she told reporters, as early as 3 years ago, the food delivery robot began to "work" here, its "work" is both simple and complex, said simple because the food delivery robot is only responsible for the production of the meal to the preparation room, said complicated because there are many private rooms in the restaurant, each delivery route can not go wrong, but also in the shortest possible time to complete the task, this is not an easy job.
Outside the kitchen door, there is a guy who looks exactly like the food delivery robot in the door, standing in the corner of the wall in a cute way, who is this?"Oh, they are a pair, in order to improve work efficiency, two robots work together, one delivers food and one is on standby." Ma Guolian said, don't look at them are all robots, but the two guys will "quarrel" when they meet together, "once the two of them crashed on the food delivery route, one of them immediately said, 'I'm in a good mood today, let you go first', we laughed when we heard it", in Ma Guolian's view, the participation of food delivery robots not only reduces their work pressure, but also brings a lot of laughter to their daily busy work.
Reporter's practical operation: 1 minute to get started, it is not easy to find out everything
Under the guidance of Ma Guolian, the reporter also experienced how to operate a food delivery robot. There is a screen on its "head", and all the function buttons are on it, just when the reporter wants to press the button, Ma Guolian reminded that you have to put something in its "belly" first! I see, the kitchen staff must first put the food in the robot's three-layer "belly" compartment before they can continue to operate.
After putting it down, the reporter clicked on the functional area on the screen of the food delivery robot, which has "food delivery mode", "cruise mode", "direct mode", "return" and other modes, "the most common is food delivery, and you can see the name of each private room set up after clicking in". In the delivery mode, because the dishes are directly sent to the food preparation room, the names of all the private rooms are displayed on the screen of the robot, such as lilacs, azaleas, plum blossoms, cherry blossoms, peonies, etc., and it turns out that this restaurant is named after the private rooms after flowers.
"The Peony Hall and the Cherry Blossom Hall are far away, and it takes a minute or two for people to walk over, and the robot takes longer," Ma Guolian said, but because it is uninterrupted food delivery, it can greatly reduce people's labor intensity. The reporter then chose a private room Narcissus Hall that was relatively close, and after clicking "Go", the food delivery robot swayed to the Narcissus Hall. When it arrives at the door of the private room, the robot takes the initiative to stop, waiting for the staff to pick up the meal, and if no one pays attention to it, it will also make some "whining and strange words" - "Your food has been delivered, please start enjoying it!" If there is still no movement, it will continue to say, "Master, please hurry up and pick up the food, and poke me in the face after taking it". If you continue to wait, it will issue an ultimatum: "Please pick up the food quickly, I have to deliver the next table!" until the staff picks up the food and then clicks "Done" on the screen, and the robot will return to the kitchen to standby.
The most popular among children, but also everyone's "cute pet"
In the eyes of Xu Zheli, the director of the Renaissance Heen restaurant at the Renaissance Huatai Hotel, food delivery robots are the most popular among children. "If a guest has a birthday in our restaurant, when cutting the cake, we will specially push the robot over and let it sing a birthday song to the guest, and the children will be very happy, which is also a special service of a star-rated hotel. ”
In addition to singing, the children also enjoyed interacting with the robots. "Some children have never seen such a robot, they will be very curious, but a little scared, so they follow the robot and look secretly", Xu Zheli said, because the robot has a sensing function, it recognizes that there are people passing by, it will stop, as soon as the child sees the robot stopped, and does not know what the reason is, he will hold the waiter's hand and want to "teach" the robot, which makes people angry and funny, and can only patiently explain to the children.
Another time, the two robots bumped into each other while delivering food, and according to the program, the two of them were avoiding each other. At this time, a guest was passing by with a child, and when he saw it, he said to his children, "See, other robots know how to be polite and humble to each other, you have to learn from other robots." Before leaving, the guest specially said to the waiter, "Your robot is really polite", which made Xu Zheli and her colleagues very embarrassed.
The march is all "leaning" on the ceiling, and there will be great uses in the future
In the process of experiencing in the restaurant, the reporter is very curious, is the route of the food delivery robot the same as the sweeping robot at home, all by induction? "This is really different, you can see it when you look up", under the guidance of Xu Zheli, the reporter saw that there were marks similar to plum blossom patterns on the ceiling, and along all the paths that the robot passed, it turned out that its "traffic signals" were all in the sky!
The reporter learned that the scope of home sweeping robot services is usually relatively small, generally about 100 square meters, so its path is set by induction and touch feedback. The area of the restaurant is very large, and the food delivery robot will not be allowed to touch the obstacles, otherwise it will spill the dishes, so its travel route is all set on the ceiling, the reporter saw, the plum blossom style mark extends to the hall of the pantry and the door of each private room, if you don't pay attention to it, you don't care about this is the robot's signal light.
Some industry insiders told reporters that in the future, intelligent technology will become more and more mature, and according to different use scenarios, human thinking and behavior will be simulated through learning, reasoning and perception. In the future, AI technology will pay more attention to human-computer interaction experience, and AI workers will enter people's lives more extensively.
Proofreading by Sheng Yuanyuan