What does the train ticket reimbursement voucher look like?
What is the itinerary information reminder?
Can I get a refund after printing the reimbursement receipt?
How to get the reimbursement voucher for the refund fee?
Train ticket reimbursement process
And the answers to the questions are coming!
Come find out
01
"Itinerary Information Tips" and "Reimbursement Vouchers"
Itinerary information leaflet
It is a rectangular strip of paper with a white background printed in black letters
Indicate the number of trains you take and the time of departure
Information such as seat number and ticket gates
It is only used as a reminder for boarding information
It cannot be used as a voucher
Proof of reimbursement
It is a piece of hard paper with a blue background printed in black letters
It should be before the departure or from the date of the ride
Within 180 days
Present the original valid ID used to purchase the ticket
Go to the station ticket window to exchange it
Or use a ticket vending machine to print
For reimbursement purposes only
It cannot be used as a voucher
02
How do I print a Reimbursement Voucher?
Find the ticket vending machine inside the station
Click on the screen to "Get Reimbursement Voucher"
Follow the prompts in the document reading area
Place the "Resident 2nd Generation ID Card"
Wait until the machine has finished reading
Choose a "Days Range"
Then select the train you want to print
Click "OK" after checking that everything is correct
Take out the reimbursement voucher at the "Ticket Exit".
Note: If the reimbursement voucher is lost, it cannot be reprinted. Please keep it in a safe place after printing to prevent it from being lost.
frequently asked questions
ask
How do I refund a valid e-ticket purchased with cash?
answer
For valid e-tickets purchased with cash, if necessary, you can apply for a refund on the Railway 12306 App or Railway 12306 official website before departure, or go to the designated window of the station to go through the formalities, and you need to bring the original ID of the passenger used to purchase the ticket to the window to collect cash.
ask
How do I get a refund fee reimbursement voucher?
answer
After completing the refund on the Railway 12306 App, if you need to receive a refund fee reimbursement voucher, you need to go to the ticket window of the station to receive the refund fee reimbursement voucher within 180 days from the date of refund with the original valid ID card and order number of the passenger used to purchase the ticket.
Tips
1. When handling the refund business, the reimbursement voucher that has been received must be returned together.
2. Passengers who handle the refund business should keep the reimbursement voucher properly, if there is any loss, defacement, incomplete ticket, etc., the station will not be able to refund the payment.
3. All ticket refunds must be made before departure.
Material: Baotou Station Rong Media Studio
Photo: Zhang Yuchen, Zhang Chengyang, Ma Jingyue, Lu Ziwei, Li Zhenpeng, Zhang Pengchun
Editor: Zhao Jingyi
Review: Zhang Xiaozhe