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In recent years, with the rapid development of the Internet, more and more people choose to buy tickets online to travel, and 12306, as the only official ticketing website of the mainland railway, will have a large number of users buy train tickets on it every day. However, the ensuing problems have also followed, such as the difficulty of grabbing tickets, network fluctuations, etc., and recently, a new rule on the change of 12306 train tickets has once again aroused heated discussions among the majority of netizens.
1. New rules for changing train tickets at 12306
Recently, many netizens need to change train tickets for various reasons after buying train tickets on the 12306 platform, but in the process of operation, they found that the original free change service has now begun to charge a certain handling fee, and this handling fee is not fixed, but is calculated according to the face price of the original ticket and the face price of the changed ticket, that is, if the price of the changed ticket is more expensive than the original ticket price, then you need to make up the difference. This undoubtedly adds a lot of financial burden to many users.
For this sudden change of new regulations, many users expressed their incomprehension, feeling that the 12306 platform is "charging in disguise", and many people have questioned this new regulation, thinking that this practice is not reasonable, so, what is the reason why the 12306 platform wants to introduce such a new change of rules?
2. The significance of the change fee
In response to the doubts of the majority of users, the relevant staff of 12306 also explained, they said that the reason why a certain handling fee is charged when changing tickets is mainly to avoid some users from taking advantage of the loopholes in the refund rules to reduce their refund losses by "changing and reducing prices".
In the original provisions, if the ticket purchased by the user needs to be refunded, a certain percentage of the refund handling fee needs to be charged, and this handling fee is calculated according to the face value of the ticket, that is, if the user buys a high-priced ticket, then the refund fee will be relatively high, and in order to avoid such a situation, some people will choose to buy a high-priced ticket first, and then "lower" the price of the ticket by changing the ticket, so that You can reduce your refund loss to a certain extent.
In order to better standardize the refund and change behavior of tickets, and also allow more people to have the opportunity to buy tickets, the 12306 platform can only be "restrained" by charging a certain change fee, and at the same time, this practice can also allow users to "cause vigilance" to a certain extent, avoid abuse of refund rules, and be able to arrange their travel plans more flexibly.
3. User needs and platform regulations
Of course, for the majority of users, their doubts about the new rules of 12306 train ticket rebooking are also reasonable, after all, before this, the 12306 platform has always advocated "free rebooking", and there are not too many restrictions on the behavior of "rebooking and price reduction", so it is indeed difficult for many people to suddenly accept such a change for a while.
Moreover, for some special circumstances, such as emergencies, personal reasons, etc., users may need to frequently adjust their travel plans, and if they need to bear additional change fees at this time, the financial burden on them is also very large, so many people hope that the 12306 platform can carry out a certain "tolerance" in this regard and give a certain degree of humane treatment.
After all, as a public transportation platform, every move of 12306 may affect the travel experience of the majority of users, so when implementing the new regulations, we must also fully consider the actual needs of users, carry out sufficient publicity and explanation, and at the same time continue to optimize and improve to provide users with more convenience and protection.
epilogue
Through this matter, it is not difficult for us to find that in fact, in today's social life, all kinds of regulations and systems are to better adapt to the development and changes of society, to bring more convenience and security to people's lives, and for the majority of users, they must also have enough understanding and tolerance of these regulations, after all, only with the joint efforts of everyone, our social life can become more harmonious and beautiful.
At the same time, it is also hoped that the 12306 platform can pay more attention to the opinions and suggestions of users in the follow-up work, give them more opportunities to participate and express, and jointly create a warmer and more humanized travel environment.