With the development of high-speed rail and intercity railways, rail transit has increasingly become an important way for the public to travel in mainland China. However, recently, the 12306 website announced that it would adjust the train ticket change policy and implement a tiered charging rule instead, which quickly aroused widespread discussion in the society.
Loading...
According to the response of the 12306 website, the main purpose of this adjustment is to crack down on scalping and refund loopholes. However, many netizens have different opinions. Some netizens questioned that it is difficult for scalpers to appear in passengers' real-name ticketing itineraries. Some netizens believe that the imbalance between supply and demand is the root cause of scalpers and other phenomena, and charging cannot fundamentally solve the problem.
There are even netizens who mistakenly believe that this is a disguised price increase by the railway company, which will become the beginning of more fee increases in the future. With the development of information technology, it is particularly convenient to buy train tickets in mainland China in recent years. You can use the 12306 website to select seats and purchase tickets online, and there are no restrictions on changing your itinerary at any time. This is very convenient for travelers.
But like many real-world problems, this also comes with certain drawbacks. Some unscrupulous businessmen take advantage of information advantages to deliberately hoard surplus tickets for resale at high prices, or even swipe orders to make fraud, which seriously affects the difficulty of other passengers in purchasing tickets and wastes social resources. At the same time, some people change their bookings multiple times without authorization, which also affects the normal and smooth scheduled operation.
In view of this, the 12306 website implements a tiered change fee policy, which aims to limit multiple unwarranted rescheduling to a certain extent, so as to reduce the waste of resources and prevent unauthorized speculation in offline transactions. This measure itself is a stopgap measure to curb the occurrence of some undesirable phenomena. However, the user's personal freedom of choice also needs to be respected, and overly draconian restrictions can be inconvenient.
Whether or not to consider some special users in the fee decision needs to be discussed. More importantly, it is necessary to realize that the root cause of problems such as scalpers lies in the market fragmentation caused by the imbalance between supply and demand of traffic. Train tickets are in short supply on many lines, giving unscrupulous traders an opportunity to take advantage of them. Compared with imposing costs such as fees on users, the problem will be solved in depth from the two levels of increasing capacity and improving operation methods.
For example, increasing the number of passenger trains during peak passenger periods; Support station intra-city connection booking, convenient and consistent intermodal transportation; Run convenient commuter trains in remote areas to increase travel options. These measures can really alleviate the pressure of demand pooling, adapt the supply of tickets to the flow of passengers everywhere, and then fundamentally eliminate the possibility of abnormal prices.
The implementation of the 12306 website's change fee policy has indeed become a topic worthy of continuous discussion and improvement. The interests of users and the operation of resources must be balanced, and all factors need to be fully considered. The plan proposed by the operator should be based on solving the problem; All sectors of society also need to participate in the discussion from a rational and constructive perspective to jointly promote the continuous optimization of the railway riding experience.
The best answer to the question can only be found through openness and mutual understanding. This will also be the policy principle that public service providers should adhere to. The controversy caused by the policy of changing train tickets fundamentally reflects some problems and limitations faced by the mainland railway travel system.
As an important public infrastructure, railways should focus on people's travel needs, take into account the interests of all parties, and protect the rights and interests of consumers. The introduction of the new policy has adjusted the allocation of resources to a certain extent, but it remains to be seen and verified whether it can truly achieve the expected purpose.
More importantly, in the future, more attention should be paid to improving the level of transportation capacity construction, innovating the operation and management model, and improving the public exchange system to meet the growing travel demand. Only through long-term and unremitting reforms, regaining the original intention of putting people first, and allowing people to get a more convenient and high-quality experience in travel, can we solve the root of the problem.
As members of the public service that participate in and benefit from public service, each of us citizens should fully investigate the facts, express our opinions rationally, and understand the positions of others in this discussion. More importantly, we should pursue the optimal solution to the problem, rather than opposing each party from a subjective point of view.
We believe that only through open thinking and in-depth dialogue can we jointly build a more efficient and equitable travel system. This will also be conducive to promoting the continuous progress of urban and rural public transportation in mainland China.
What do netizens think about this matter, welcome to leave a message in the comment area to discuss!