Recently, some netizens posted on the Internet
Find 12306 when changing train tickets
A processing fee will be charged
This puzzled him
Subsequently, related topics rushed to the hot search
Many online posts said:
"In the past, there was never a formality for changing a book
Unless it is a changed fare
You need to make up the part that is higher than the original price
There is no change to a train that is higher than the original ticket price
There is also a charge."
12306 New Regulations: Tiered billing is adopted
According to the 12306APP, the platform has clear regulations on the rules for the collection of change fees, and adopts a tiered fee rule:
1. No change fee will be charged for changes made more than 48 hours before the departure time of the station on the ticket, or for changes to trains on or before the date of travel on the ticket less than 48 hours before the departure date, or for other trains of the same day before 24 o'clock on the same day.
2. If you change a train after the date of travel more than 24 hours but less than 48 hours before departure, you will be charged 5% of the face value of the low-fare ticket before and after the change.
3. If you change a train less than 24 hours before departure to a train after the date of travel on the ticket, you will be charged 15% of the face value of the low-fare ticket before and after the change.
4. Before 24 o'clock on the same day, when changing the train on the next day or later, 40% of the face value of the low-fare ticket before and after the change.
5. The mantissa calculated above is calculated in units of 5 jiao, and the mantissa is less than 2.5 jiao, and the mantissa is rounded off, and the mantissa is more than 2.5 jiao (inclusive) and less than 7.5 jiao, and the mantissa is 1 yuan.
As previously reported, the new regulations will be implemented from January 15, 2024.
12306 customer service: The handling fee for changing the signature is mainly for the sake of passengers
Why is there a change fee? 12306 human customer service responded:
Before the change fee is charged, it is not possible to change the ticket within 48 hours before the departure of the original ticket, and you can only choose to invalidate it or charge a 20% refund fee for refund.
After the introduction of the new regulations, you can change the ticket within 48 hours of the original ticket driving time, and even change the ticket during the pre-sale period. "In layman's terms, if you are less than 48 hours before departure, you will not be charged a change fee if you change the train on or before the date of departure on the ticket, or if you change to another train on the same day before 24 o'clock on the same day."
For example, if you want to refund a ticket with a ticket price of 500 yuan when you leave the train less than 24 hours, you will have to charge a refund fee of 20% of the ticket price according to the refund rules, so that the refund fee is as high as 100 yuan. If you change this 500 yuan ticket to a 50 yuan ticket, then you can greatly reduce the handling fee required for refund.
This loophole was very common in the past, and after the introduction of the new rules on rebooking, there was a provision that a refund fee would be charged for the difference between the original ticket and the new ticket.
It is also reported that 12306 customer service said that the change rules are mainly at the request of the majority of passengers. "Because the previous change rules were that you can't change the date of the ride later, but now you can change the date later, which is the biggest change, but the change fee will be charged."
Source: People's Daily, China Youth Daily, China-Singapore Jingwei