"In the past, there was never a handling fee for rebooking, unless the changed fare had to be made up for the part above the original price. It's a bit annoying to change trains that are not higher than the original ticket price! ”
Many netizens questioned the change fee charged for train tickets
Recently, some netizens reported on social platforms that after buying a train ticket on the 12306 platform, they actually had to charge a handling fee when changing the ticket, which made them feel very puzzled. In the past, the public had the impression that a handling fee would only be charged if there was a refund within a week to 24 hours before the departure date, so why is there a charge for even changing the ticket now?
12306 New Regulations: Tiered billing is adopted
The reporter found by querying the 12306 APP that the platform has clear regulations on the rules for the collection of change fees, and adopts the tiered fee rules:
1. No change fee will be charged for changes made more than 48 hours before the departure time of the station on the ticket, or for changes to trains on or before the date of travel on the ticket less than 48 hours before the departure date, or for other trains of the same day before 24 o'clock on the same day.
2. If you change a train after the date of travel more than 24 hours but less than 48 hours before departure, you will be charged 5% of the face value of the low-fare ticket before and after the change.
3. If you change a train less than 24 hours before departure to a train after the date of travel on the ticket, you will be charged 15% of the face value of the low-fare ticket before and after the change.
4. Before 24 o'clock on the same day, when changing the train on the next day or later, 40% of the face value of the low-fare ticket before and after the change.
5. The mantissa calculated above is calculated in units of 5 jiao, and the mantissa is less than 2.5 jiao, and the mantissa is rounded off, and the mantissa is more than 2.5 jiao (inclusive) and less than 7.5 jiao, and the mantissa is 1 yuan.
Why is there a change fee? The reporter called the 12306 manual customer service number, and the other party said that before the change fee was charged, it could not be changed within 48 hours before the departure of the original ticket, and could only choose to invalidate or charge a 20% refund fee for refund. After the introduction of the new regulations, you can change the ticket within 48 hours of the original ticket driving time, and even change the ticket during the pre-sale period. "In layman's terms, if you are less than 48 hours before departure, you will not be charged a change fee if you change the train on or before the date of departure on the ticket, or if you change to another train on the same day before 24 o'clock on the same day."
Some netizens expressed their understanding of the change fee
Regarding the regulations on charging handling fees for train ticket changes, some netizens agree with them. Some people believe that when there was no change fee in the past, some people who wanted to refund their tickets but wanted to save on the handling fee would opportunistically change the original ticket to a ticket with a lower fare, and then process the refund.
Netizens expressed their confusion that there is a handling fee for changing high-priced tickets to low-priced tickets
For example, if you want to refund a ticket with a ticket price of 500 yuan when you leave the train less than 24 hours, you will have to charge a refund fee of 20% of the ticket price according to the refund rules, so that the refund fee is as high as 100 yuan. If you change this 500 yuan ticket to a 50 yuan ticket, then you can greatly reduce the handling fee required for refund. This loophole was very common in the past, and after the introduction of the new rules on rebooking, there was a provision that a refund fee would be charged for the difference between the original ticket and the new ticket.
Source | Changjiang Cloud News