Lost an item? Find a help desk!
Q&A? Find a help desk!
Focus on helping? Find a help desk!
……
When passengers encounter difficulties in the waiting room
The first thing that comes to mind is
Go to the station desk for help
What does it offer?
Let's take a look
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01
Answering inquiries
The service desk can provide consultation services for passengers to answer the troubles encountered by passengers during their travel, such as the location of ticket gates, toilets, boiling water rooms, ticket inspection time, waiting area, etc., and the staff at the service desk will patiently answer for you and provide guidance services.
02
Focus on help
Passengers in need of assistance can make an appointment through the 12306 App or the national railway customer service phone 12306, and the station service desk will verify your boarding date and train number, and assign a special person to provide escort services.
Some stations also have nursing rooms and children's play areas, which are convenient for mothers and babies to breastfeed and rest while waiting for the train, and children can also enjoy the play time between waiting for the train.
03
Lost & Found
When you accidentally miss or lose items at the station, don't worry, please go to the service desk in time to describe the appearance characteristics and location of the lost items to the staff in detail, request the broadcast to find, the staff will help contact and find according to the information provided, after the items are recovered, the staff will take the initiative to keep them and contact you, verify that they are correct, and go through the return procedures.
04
Convenient service
The station service desk is equipped with convenient spare boxes and emergency medical kits. The spare box contains sewing kits, sticky notes, reading glasses and other daily necessities; The medicine box contains all kinds of first-aid medicines and commonly used medical supplies such as medical gauze, iodophor, cotton swabs, etc. If you need to use it, you can borrow it or pick it up at the front desk.
05
Suggested acceptance
In the process of waiting for the train, if passengers have better suggestions for improving the work and service facilities of the station, they can directly go to the service desk for feedback, and the staff will carefully make a record and transfer it to the relevant departments for timely processing.
Small desk
It turns out that there are so many functions hidden
It really provides convenience for passengers
Hurry up and bookmark it
Just for use on the go!
People also want to know what hidden features of the station
Feel free to leave a message in the comment area
Material: Wuhai Train Depot Rong Media Studio
Text: Zhu Li
Editor: Sun Yong
Review: Zhang Libin