Recently, a delivery worker in Beijing suffered a series of difficulties due to bad customer reviews and had an emotional breakdown, which aroused social concern.
During the delivery process, the delivery worker received negative reviews despite delivering the food on time and ensuring that the food was not spilled, which led to a sharp drop in his income and increased the pressure on his life.
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The takeaway guy explained
According to the takeaway brother, he received an order for yellow braised chicken rice on the afternoon of April 9 and completed the delivery task in only 14 minutes.
After it was delivered, he followed the prescribed process to take photos and call to confirm before leaving. A few hours later, he received a notice of a bad review, because this bad review could not be received, so he fell directly from the king to bronze, and the platform even blocked his account.
The takeaway boy admitted that the sharp drop in income caused by bad reviews made him feel pressured. His parents are sick and still toiling on the construction site, and he must do his best to earn money to support his family.
He said helplessly: "They not only ruined my job, but also made me lose the courage to survive, I really don't understand what they are going to do?
Discussion among netizens
Some netizens suggested that Chery officials come forward to clarify, and some netizens believed that Chery should not be involved, but should pay attention to whether Ele.me's management system is reasonable, and cannot be completely denied because of a bad review.
Netizen A: "Chery officials don't come out to explain?"
Netizen B: "Is it necessary to explain? To put it bluntly, it is still a problem with the platform"
I really can't figure it out, what does the personal behavior of employees have to do with Chery officials?
Netizen A: "The biggest mistake is the Ele.me platform, and a bad review will be banned"
Netizen B: "The management of the platform now is very unloveable"
The food delivery industry should reflect on whether the management system is fair
Netizen A: "What's the official matter with Chery, Ele.me official should respond"
Netizen B: "The number is blocked because the rider is in trouble with the customer"
From an objective point of view, it is unlikely that the account will be banned after a bad review, and there should be other reasons.
Netizen A: "The personal behavior of the 4S clerk, Chery will be held responsible if the employee violates the law?"
Netizen B: "Just say if he works at Chery"
Could it be that if an employee violates the law, he has to give the boss the "crime of lax management"?
Netizen A: "I don't understand the comment area, the 4S clerk has a bad review, and the takeaway platform is banned, what does it have to do with Chery official?"
Netizen B: "But the customer said to put it at the front desk, and then give a bad review"
I don't understand the direction of the wind in the comment area, why should the personal problems of employees involve the brand?
Some netizens are more rational, saying that everyone should maintain a rational attitude before the truth comes out. At the same time, some netizens questioned why the rider could know which customer gave a bad review.
Netizen A: "You can't just listen to the words of the delivery man"
Netizen B: "How did he know who hit the bad review?"
Netizen C: "Don't think that what you see is the truth, some truths will be late"
Finally, I would like to say
We don't know the truth of this incident, but the huge pressure and predicament of the takeaway industry does exist.
Food delivery platforms should consider whether the industry's management system is fair, how to help food delivery boys relieve psychological pressure, and how to improve their job security.
For the truth of the matter, we hope that the relevant departments can pay attention to this matter, conduct an in-depth investigation, and give justice to the takeaway brother and Chery officials.
We also call on consumers to give more understanding and respect while enjoying takeaway services, and jointly maintain the normal order of the takeaway industry.