(Correspondent Cao Fei) "Uncle, I will install a 'Shaanxi Social Insurance' APP on your mobile phone, and then you can check the distribution of pension benefits by yourself according to this operation, and you can also conduct annual inspections, I will leave my phone number, what will not happen in the future, you can contact ...... at any time" The staff of the residential insurance service window of the human resources and social security service hall are patiently explaining the mobile APP operation guide for the masses, and such scenes are staged every day.
In recent years, the convenience service hall of the county human resources and social security bureau has adhered to the service concept of convenience and benefit, starting from the fundamental interests and actual needs of the masses, closely following the work goal of "improving service level, improving work efficiency, and improving the satisfaction of the masses", constantly innovating service measures, enriching service content, improving service facilities, strengthening the standardization, standardization and specialization of the window, and further enhancing the "soft power" and "hard level" of human resources and social security, so that people's social services are more heart-warming.
The service on the "code" makes it more convenient. Whether it is office workers or the elderly and other groups, those who come to the window of the hall of the human resources and social security department to do things are very tight for various reasons, and some even come back from other places to do special work, and they are in a hurry and anxious. In order to make the handling more efficient and convenient, so that the information can run more and the service objects can run less errands, the staff will invite the masses to join the official account of the Human Resources and Social Security after each service, and take the initiative to leave a phone number so that the masses can understand and consult at any time. Recently, it has launched the "code" service, which will make the QR code of all service matters in the hall on the glass window of the hall, and mark the consultation telephone number below the QR code.
Convenient facilities make the service more heartwarming. In order to further facilitate the masses, the hall is scientifically divided into service function areas such as the acceptance area, drinking water rest area, policy publicity area, self-service area, free copy area, and form filling area. Set up guidance assistant desks, guide civilized service posts, and equip first-aid medical kits to facilitate the treatment of people with sudden diseases. The window provides reading glasses, post-it notes, sticky pens, etc., and opens up a green channel to meet the needs of special people. The rest area is equipped with chairs, soft cushions, water dispensers, love seats for the elderly, weak, sick and disabled, free charging devices, etc., to meet the needs of the masses during peak periods. Construct a hall handling local area network, a matter handling platform network, an electronic evaluation system network, and a free public service network. Outside the hall, eye-catching human resources and social security service signs, large LED screens for policy publicity, rain shelter glass tables, and special passages for the disabled are set up, so that the masses can work conveniently and comfortably, and experience the warmth of human resources and social security services.
Establish rules and regulations to make work more efficient. The first is to build a first-class service team. Continue to carry out activities such as exhibition and evaluation of learning notes, business cross-learning, on-the-job training competitions, and etiquette service training. Organize a centralized viewing of the warning education on the construction of work style and the advanced deeds of the national human resources and social service pacesetters, and further warning education and encouragement. Carry out exchanges and discussions on topics such as "if I am the working masses" and "how to improve service quality", so that high-quality service becomes the work attitude and conscious behavior of the window staff, and take the initiative to undertake the sacred mission of "small window" and "big service" for the people, and effectively improve the political ability, professional literacy and service skills of the window staff. The second is to build a first-class service window. The hall is finely simplified, quantified, refined, and optimized the service process, unified service process, service standards, service quality, and service specifications, and the window service matters are handled without difference and handled with the same standard. The masses enter the door once, and the matters are completed immediately, and all the matters are completed immediately on the spot; the matters are completed within a limited time, and the masses are notified to pick up the items after the completion of the application within the window time limit, and the masses can return satisfied. The third is to strengthen internal and external supervision. Increase the intensity of window inspections and secret visits, circulars of criticism and punishment, strengthen the investigation and supervision of window complaints and reports, and implement the system of open and secret visits by the discipline inspection and supervision team of the bureau, the supervision system of the person in charge of the hall and the inspection system of full-time supervisors, so that the supervision and inspection of the construction of the work style is always implemented in the window and the performance of responsibilities is on the front line, so that there must be a response to complaints, investigations must be investigated, investigations must be fruitful, and corrections must be in place.
In the next step, the human resources and social security convenience service hall will always adhere to the work concept of serving the people, benefiting the people, and facilitating the people, and strive to build a service hall with more warm service and faster handling, so as to realize the integration of civilization creation and service innovation, and make positive contributions to the human resources and social security service "walking in the front and being a demonstration".
Editor: Zhang Xinli