I would like to ask BYD Auto a question, your models with low-pressure fuel tanks need to carry out regular "engine maintenance" to start the engine, even if the battery is full.
So, I would like to ask what is the specific logic of "engine maintenance needs to start the engine"?
Because, recently, I encountered a phenomenon like this, I had driven almost 15 kilometers on the HEV the first night (the battery was low, the system switched to HEV mode by itself), and the engine was working all the time during the drive. Theoretically, the oil and gas adsorbed by the canister must be cleaned up (because the starting time of each engine maintenance is about 10 minutes). However, the next morning, the dashboard shows that "engine maintenance needs to start the engine", and the engine starts again, which is a bit of an explanation?
If the carbon canister adsorption saturation is used as the condition for engine starting, then the carbon canister can't be saturated by gasoline evaporation overnight in winter, right?
Therefore, I would like to ask BYD Auto this question, "What are the conditions for starting the engine for your engine maintenance, and what is the logic?".
Because, this has affected the experience of using the car, I was originally full of power, and I didn't need the engine to work at all.
I also tried to consult on this issue, but the process was very bumpy.
First, the problem was consulted in the "Technician Direct Question" section of the BYD Auto App, but it was not resolved, and the technician's reason was that "he is not a designer, he doesn't know", and it was recommended to call BYD's official hotline for consultation.
Then, I called BYD's official consultation number, and it took 3 minutes to finally connect, and the reply I gave was to find a local dealer and let them solve it.
Soon, the after-sales staff of the local four-son store called, to be honest, even BYD technicians can't answer the question, counting on the after-sales of the four-son store to answer, it must be a fool's dream.
Sure enough, the after-sales staff of the fourth son's store didn't even understand the question, and after many explanations, they finally understood what it meant.
At this point, the problem is completely stuck in an endless loop.
You look for BYD's official consultation, and they kick the ball to the local four-son store, and the local four-son store doesn't know. In fact, they are also very wronged and embarrassed, after all, BYD cars are not designed by them, let alone produced by them, they are only responsible for sales and maintenance.
A question that even BYD technicians can't answer, how can they possibly answer.
is such a simple little problem, but for BYD Auto, it is a mystery that can never be solved. @比亚迪汽车
