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The service attitude of Atour Hotel is chilling!

author:Gardenia summer chirps

#秋日生活打卡季#

When I went to Taicang for a vacation on National Day, my classmates came to play with me, so I booked her a garden hotel near her home. But the day before check-in, I called and said I didn't have a room and changed to the Holiday Inn, and I said yes. Later, he said that there was no room, and he changed to Atour Hotel.

The service attitude of Atour Hotel is chilling!

Drove over, gave me breakfast vouchers, and checked out at noon the next day, which would have been quite smooth. But when I went to work after the mainland festival, the hotel kept calling me, saying that I had a refund from Meituan, they did not receive the room fee, let me pay, and had a bad attitude, and threatened to call the police!

The service attitude of Atour Hotel is chilling!

I told them that I ordered an order on Fliggy, not Meituan, and I also confirmed with the store customer service, there is no problem, the transaction has been completed, I said are they looking for the wrong person?

The service attitude of Atour Hotel is chilling!

They still call unforgivingly, and question my character, who wants to be greedy for their small bargains? I'm really speechless, and I don't know how they manage it, shouldn't this kind of thing be settled clearly when checking out?

The service attitude of Atour Hotel is chilling!

Now that half a month has passed, my order has long been completed, and it is really inexplicable to call here to say that I have not paid!

The service attitude of Atour Hotel is chilling!

We consumers don't know how you communicate with these platforms, no matter what the reason, I have already paid the money, why did the hotel not receive the money, shouldn't they check the middleman themselves?

The service attitude of Atour Hotel is chilling!

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