The day after the new car was bought, the panoramic image was now black screen
Miss Wang of Quanzhou, Fujian Province, bought an Audi Q2 car at the Qingmeng 4S store of Fujian Yingzhong Automobile Co., Ltd. last June. At the request of Miss Wang, the 4S shop helped Miss Wang install 360 panoramic visual images. But the next day after the car was picked up, it broke down.
After the display was repaired, Miss Wang was a little relieved, but what she did not expect was that after a month, the car was sick again.
The vehicle repeatedly failed to start testing five times and eventually replaced the battery
Miss Wang, who is completely a layman in the performance of the vehicle, can only listen to the explanation of the 4S shop staff and continue to drive the car home. But after that, the same thing happened many times.
Miss Wang said that when the vehicle could not be started for the fifth time. The 4S shop staff told her that the vehicle battery was broken.
Owner Ms. Wang
They tested for more than ten days and said it was a battery leak, and I asked them why they couldn't find out the reason four times before, and they said it was a problem with the technical department.
Miss Wang was angry, but put the car directly in the 4S shop and asked the 4S shop to change the car and return the car.
4S shop: The battery failure is because the vehicle is too small to meet the conditions for returning and replacing the car
The staff of the Qingmeng 4S store of Fujian Yingzhong Automobile Co., Ltd. explained that the problem of not being able to start appeared on the battery, saying that it was because Miss Wang used the vehicle less.
Ms. Wang did not approve of this, she said that after the car was bought, she would drive one or two kilometers to the store every day to work, and there was no long-term parking and unused situation. The failure of the vehicle to start is caused by the quality of the car itself.
So, is Ms. Wang's use situation the reason why the battery leakage cannot be started?
Auto repair expert Professor Li
According to our analysis, one is that the charging cannot be charged, that is, the on-board charger has failed, and the other is the leakage of electricity inside the car. Some cars are modified and installed with some electrical equipment after they are bought, and in the process of modification and installation, there are some omissions and irregularities, which can easily lead to leakage.
Professor Li, an auto repair expert, believes that from the perspective of the quality of the Audi car, the possibility of problems with the new car charger is relatively low, and the reason for the leakage of electricity in the car is likely to occur in the process of modifying and installing the 360 full car image, and the process is not in place.
In addition, for the solution, the 4S shop said that the situation of Miss Wang's vehicle did not meet the conditions for returning and replacing the car. In this regard, Miss Wang proposed that if the car cannot be returned, the 4S shop will buy the car and buy the new car by herself. At present, the two parties negotiate a complementary spread.
Here also remind the owner, for the installation problem, do not only consider the convenience, but also take into account its existing risks, but also hope that the 4S shop in the process of solving the feedback failure of other car owners, can be thoroughly investigated, find the real reason, to avoid the owner because of small faults frequently rush to the 4S store.