In recent years, there have been car buying disputes everywhere on the Internet, and the sales before buying a car have blown the car to the sky, and after buying a car, the owner of the car found that the actual situation was inconsistent with the sales description, and wanted to protect his rights and faced many difficulties.
The owner, Mr. Liu, saw a 1 million Mercedes-Benz MPV at a local dealership, and Mr. Liu bought this car mainly to receive customers. Mercedes-Benz MPV is of high quality, driving more face, driving this car and customers to talk about business success rate is higher.
When buying the car, Mr. Liu and the sales talked very well, and the sales promised that the car was a new car that had just left the factory, and there was no problem with the car condition. Not long after Mr. Liu picked up the car, he found that the condition of the car was not as good as the sales said, and the curtains of the quality Mercedes-Benz were broken and could not be pulled at all.
Sales told Mr. Liu that the failure of the electric curtain is not a quality problem, it is the fuse of the curtain that is broken, and it is good to change a new fuse. A few days after the staff replaced the fuse, Mr. Liu found that the electric seat had a problem again, and the rotation button on the seat fell directly.
Mr. Liu bought Mercedes-Benz is to see the quality of Mercedes-Benz cars, did not expect more than 1 million luxury cars to have problems at both ends of the three days, either the power curtain failure, or the seat knob fell off, Mr. Liu believes that there are serious quality problems in this car, he asked the 4S shop to change the car or return the car.
Dealers believe that the fault condition of the vehicle does not meet the return and replacement criteria, and they can only repair the car and then conduct a comprehensive inspection. This inspection found more serious problems, mercedes-benz roof sunroof and water leakage problems. The old fault has not been solved, and now that a new problem has been found, Mr. Liu insists on returning the car.
A saleswoman took the initiative to negotiate with Mr. Liu, and it was certainly impossible to return the car, and she was willing to do her best to provide Mr. Liu with comfort in various aspects. The female sales promise to give Mr. Liu some small gifts, vouchers, free maintenance, can only use these services to compensate Mr. Liu, it is absolutely impossible to return the car.
Mr. Liu believes that his car has been found out for so many problems just a few days after buying it, and the compensation given by the dealer cannot solve the substantive problem. Since the quality of the car is defective, it should be returned, Mr. Liu decided to continue to negotiate with the dealer, and when the negotiation failed, he decided to take legal means to defend his rights.
Many netizens are very sympathetic to Mr. Liu's suffering, spent more than 1 million yuan to buy a luxury car, and found that the car had problems at both ends for three days, and the owner's demand for returning and replacing the vehicle was very reasonable. Dealers are not willing to return the car, only willing to give the owner some compensation, these compensation can solve the problem?
Xiaobian believes that since the quality problem of this Mercedes-Benz is found, the dealer must find a way to solve the problem for the owner to ensure the normal operation of the vehicle. The so-called gift-giving of the dealer is nothing more than to cover up his mistake and let the owner stop thinking about it. If the dealer can't even guarantee the safety of the car, what is the use of giving the owner more comfort?
Many people do not carefully check the condition of the car before buying a car, only immersed in the joy of the new car, and then find that the car has a problem after buying a car and regret it too late. I hope that the owner of the car will carefully check the condition of the car before buying the car, and if he finds that there is a small problem with the vehicle, he must change the car.
Now the scope of the three-pack law for automobiles is becoming more and more comprehensive, if the owner buys a car with quality defects, the dealer does not agree to change the car, the owner can call the consumer complaint hotline and the market hotline to protect their rights.
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