After the car accident, it is generally to call the 4S shop to let them drag the car back for repair, which is also the most reassuring maintenance method for car owners, after all, the accessories provided by the 4S shop are the original car. It's just that now the automotive industry is mixed, and even 4S stores have fake and shoddy fakes.
Ms. Zhang went to Hangzhou to play, and as a result, there was an accident on the way, and the back bumper of the car was destroyed, so she called the insurance company staff and promised to help her contact the nearby 4S shop repair shop. It didn't take long for Ms. Zhang to receive a call from a repair shop known as a 4S shop, and they asked Ms. Zhang to wait where she was, and then sent a trailer to pick up the car to the repair shop.
The 4S shop repair shop also gave Ms. Zhang the address and contact information on the phone, and Ms. Zhang handed over the car to them without much suspicion. After a few days, Ms. Zhang contacted the 4S shop to inquire about the maintenance of the car, which was not a serious accident, but the 4S shop told Ms. Zhang that the car had not been repaired.
Ms. Zhang was a little confused, came to this 4S shop to check the situation, and found that her car tires were actually locked by chains, and the relevant person in charge explained that the reason for locking the car was to prevent the car from being stolen. But Ms. Zhang also found that her car had been polished without consent, and that the car's taillights still had some traces of spray paint splashing.
Ms. Zhang saw that her car was not only not repaired, but also disposed of privately, and it became worse and worse. She had some doubts about the repair technology of this repair shop, so she looked up the name of the 4S shop on the Internet, and the result was not good, and a check found that volkswagen did not have this 4S shop repair shop at all.
For this situation, Ms. Zhang questioned the person in charge, and the person in charge explained to Ms. Zhang that they were not a 4S store but a secondary dealer. Ms. Zhang suddenly had a feeling of being deceived, when she called, they said that it was the designated maintenance plant of the 4S shop, and now it is said that it is a secondary dealer, and the maintenance technology of the car is still so poor.
Now Ms. Zhang has seriously suspected that the repair shop known as the 4S shop is a black shop, and she is not at all at ease to put the car here, but if Ms. Zhang wants to take the car, she must first pay 3,000 yuan for maintenance. Because of various doubts, Ms. Zhang felt that the auto parts provided by the repair shop were most likely not from the original car, so she found a reporter to help.
With the help of reporters, Ms. Zhang met with the manager of the repair shop, who assured Ms. Zhang that there was absolutely no problem with the auto parts they took, and they were all original parts obtained from the designated location of Volkswagen. Under the reporter's questioning, I learned that these accessories were taken from another repair shop, but that one repair shop had the authorized maintenance qualification of Volkswagen, and this one did not.
The relevant person in charge of this explanation was that the two companies were responsible for the same boss and belonged to the group relationship. Therefore, the service provided to Ms. Zhang is not a problem in terms of maintenance or accessories.
Since both companies belong to the same boss, why does one company have Volkswagen's designated maintenance qualifications and one company does not? Ms. Zhang became suspicious. Therefore, Ms. Zhang called Volkswagen's after-sales staff and told Ms. Zhang after-sales that as long as the accessories taken by the manufacturer she repaired could be recognized by another company.
In the end, Ms. Zhang and the car repair shop reached an agreement that they needed to pay 3,000 yuan for maintenance to drive the car away.