Ms. Hou said that she had never been to Nanping Douju Automobile Service Co., Ltd., and on the insurance loss report, how could the name of the repair shop be this company? What puzzled Ms. Hou was that the person in charge of the Hengfeng maintenance factory said that "during the vehicle maintenance, they did not see this insurance loss report." In this regard, Ms. Hou said that in terms of the transfer of the loss report, whether Yongcheng Insurance Company should have corresponding regulations, and the loss determination officer must hand over the loss determination report to the maintenance enterprise.
"The repair items listed on the loss determination report do not even know the repair shop, so is the listed maintenance items that the vehicle must repair, or is the loss fixer casually written?" Ms. Hou said that the last three accessories listed on the loss determination report that need to be replaced, in fact, her car has not been replaced after being repaired, and it is not repaired according to the loss determination report, so what is the significance of the existence of the loss report?
"The repair shop later told me that the vehicle maintenance only started the compulsory traffic insurance, and lost 2,000 yuan, in fact, it was not enough to deduct the maintenance cost." Ms. Hou said that in the insurance claim of maintenance costs, the insurance company also handled it very chaotically, irresponsible, and the amount of reimbursement that the compulsory insurance could reimburse was not enough for maintenance, and such a situation was not told before, "Until now, my car has a problem, and it is said that the previous compulsory insurance claim is not enough maintenance, and the money is not enough to recommend me to start commercial insurance." Looking at it this way, does it mean that after the last accident, the problem of the vehicle was not completely repaired? ”
Yongcheng Insurance: The surveyor operates improperly
In response to a series of questions raised by Ms. Hou, Mr. Tan, the relevant person in charge of Yongcheng Insurance, responded to the Fujian News Broadcast "News Three Musketeers" on the afternoon of January 13.
Mr. Tan explained that according to the relevant regulations, small claims now generally do not issue paper insurance policies, and the maintenance list on the loss determination report is listed according to the repair items originally issued by the repair shop. Because there are many maintenance items listed in the maintenance plant, the total amount exceeds the 2,000 yuan that can be claimed by the compulsory insurance, so the loss fixer can only select a few maintenance items listed in the maintenance plant to write in the loss determination report. As for what projects the repair shop repaired in the later period and how much money it cost, these are all things that the owner communicates with the repair shop. After all, the owner only paid 2,000 yuan, so there are some items that can certainly not be repaired. Moreover, Ms. Hou did not buy commercial insurance in their company, and they also repeatedly told the owner that the payment of compulsory insurance compensation of 2,000 yuan was not enough for maintenance. Now, Ms. Hou's vehicle has broken down again, and she is advised to go to the company where she bought commercial insurance to further claim compensation and dock with the repair shop for repairs.
In response to the problem that the name of the maintenance enterprise filled in the insurance loss determination report did not match the name of the enterprise that actually provided the maintenance service, Yongcheng Insurance replied that Ms. Hou's vehicle was indeed repaired at the Hengfeng Automobile Repair Factory, because the surveyor mishandled and mistyped the name of the repair shop.