In recent years, with the resurgence of the epidemic in many parts of the country, Shanghai citizens have also opened a home model, and safe "social distance" has become a practical need to effectively protect everyone's personal health and safety. Tesla actively cooperates with the requirements of epidemic prevention and control, and deeply understands the urgent needs of new owners for delivery. As a result, it effectively connects and quickly adapts the delivery model. In a very short period of time, the rapid transformation from owner distribution to store distribution to "home delivery" distribution mode was realized, the "home delivery" distribution mode was radiated to Shanghai, and epidemic prevention work was implemented.
Logistics under the epidemic is undoubtedly the scarcest resource, and it also needs to invest huge human and material costs for coordination and guarantee. However, during the epidemic, Tesla can mobilize all resources at all costs to ensure that new owners in need in Shanghai can get safe and convenient "delivery" services, which also reflects Tesla's dedication and courage in the quality and experience of car owners. It is understood that when the two sides reach an agreement and meet the conditions, Tesla will directly send the new car to the designated pickup location. The owner does not need to wait on the spot to pick up the car, which not only satisfies the urgency of picking up the car, but also ensures zero contact with the outside world and ensures his own health.
After Mr. Chen in Shanghai mentioned his car through the "home delivery" method, he said excitedly: "I thought that there was an epidemic now, and the delivery might be delayed for a while. Unexpectedly, Tesla launched a "home delivery" delivery method, which not only surprised people, but also solved my travel problems during the epidemic in a timely manner. ”
At present, the distribution model has been fully launched in Shanghai. Owners who need it simply wait for Tesla to "deliver" at their doorstep at the agreed time. According to feedback from car owners who have experienced the delivery model, the model not only solves the gathering anxiety of everyone during the epidemic, but also brings an unprecedented "online shopping" experience.
Mr. Lin, who had just received the Model Y, said happily: "In the past, he bought clothes and delivered them to the door. I didn't expect that he could deliver the car to the door now when he bought it. It's convenient. Ms. Lin is more straightforward: "Tesla's delivery method not only allows car owners to "rest assured" during the epidemic, but also makes everyone like to receive such a surprise express delivery every day." ”
In addition to the "peace of mind" and "comfort" of delivery, in order to allow new owners to fully understand and familiarize themselves with their cars as soon as possible, Tesla also sent a vehicle function description video to the owners before delivery, detailing various vehicle details such as vehicle unlocking, steering wheel adjustment, vehicle charging, key positions and functions. At the same time, Tesla employees will continue to track the owner's usage experience to ensure that they can answer the owner's questions in the first time. In addition, Tesla also provides a "review" opportunity for car owners. After the owner mentions the car, he can scan the QR code on the car and watch the instructional video on the big screen to understand the various functions compared with the physical car. Triple insurance ensures that the owner knows his new car very well.
This time, considering the impact of the epidemic and combining the delivery needs of car owners, Tesla has innovatively launched a "home delivery" delivery model, bringing safe and comfortable car purchase services to car owners, regardless of cost, once again breaking industry conventions and shackles, and creating a new distribution experience for users in the case of increasing hard expenditures such as logistics and transportation.