Wen\Wei WuXian
The matter of "burning engine oil" is the "nightmare" of many German car owners, especially in the past few years, the Volkswagen brand has been criticized by many car owners for "burning engine oil". However, with the upgrading of technology and the improvement of quality control, the current complaints about Volkswagen burning engine oil have been greatly reduced.
But what is surprising is that the recent incident about the problem of burning oil in many of BMW's models has continued to ferment, including BMW 3 Series, BMW 5 Series, BMW X3, etc. several BMW models have been jointly complained by car owners because of the occurrence of burning oil and oil leakage during the driving process, and their problems are not only seen on websites such as "Car Quality Network", but now there is news of hundreds of car owners jointly defending their rights, and continue to ferment on the Internet.
On the car quality network, a BMW 2020 325Li M sports night suit version owner said that "the new car ran about 5,000 kilometers after the first guarantee, the oil alarm, added a liter of oil, disassembled 1 cylinder 2 cylinder spark plug has a large number of oil stains, the cylinder carbon deposit is serious." ”
Coincidentally, there are BMW 3 Series riders complaining: "On October 11, I went to the 4S shop to prepare for maintenance and inspection of the spark plug, and found that the No. 12 cylinder had obvious oil leakage, and there were burn marks, and the No. 34 cylinder did not have this phenomenon: Second, the use of endoscopes to view the cylinder body, the four cylinders were found to have a thick layer of carbon deposits, 20,000 kilometers of cars, according to common sense, there should be no such problems, I think it is a quality problem; Third, the amount of oil has dropped rapidly, and according to riders, these problems are almost universal in the BMW B48 engine. Fourth, BMW's official maintenance was originally to add 5 liters of oil, but in recent years, all of them have been changed to 5.75 liters of oil, which has the possibility of avoiding defects. Fifth, after-sales use "this problem is a normal problem" to prevaricate, whether the formation of informed not to say, defrauding consumers of the situation. Appeal: First, solve this problem by replacing the valve chamber cover, replacing the new spark plug, and cleaning the carbon deposit. ”
Similar complaints are actually not many in the car quality network, and not only bmw 3 series, fist model BMW 5 series also have problems, which not only triggered the dissatisfaction of car owners, affecting the car experience, but also because the problem has not been properly solved, and even has a continuous fermentation trend.
A number of car owners jointly complained about the problem of burning oil in the BMW model
The matter continued to ferment during 315
A few days ago, a number of car owners issued a joint complaint letter, focusing on the problem of engine oil burning in BMW's 3 series, 5 series, 6 series, X3, X4, etc., and these models mostly involved BMW's B48TU series engines, and the model year model involved 2020 models and 2021 models.
With the fermentation of the problem, BMW personnel also gave feedback on the owner's appeal, conducted a preliminary analysis of the problem that occurred, and said, "In response to the failure, we have provided the dealer with detailed technical information and solutions." BMW apologizes for the bad experience and distress caused to customers in the process of using the car. ”
In this way, the problems reflected by car owners have initially been paid attention to by BMW manufacturers, but how to solve it still needs to continue to observe, especially if the problem of burning oil cannot be properly solved, then it will have a certain impact on the future car maintenance and retention rate, and even endanger BMW's reputation and sales.
Write at the end:
Data from the Association of Passenger Transporters show that the cumulative sales of the BMW 3 Series reached 30,290 units in January and February this year, an increase of 14.2% year-on-year, and the cumulative sales of the BMW 5 Series reached 29,045 units, an increase of 22% year-on-year, compared to Mercedes-Benz C and Mercedes-Benz E, which are all over the place, and their rally is also quite good, but it is easy to fight the country, it is difficult to defend the country, and bmw should also give more specific and sincere solutions to product quality problems in addition to responding, and implement them in practice to save its damaged reputation.
(This article is originally produced by the editorial department of [Auto Industry] New Media, the author of this article is Wei Wuxian, and the reprint should indicate the source)