Sanxiang Metropolis Daily, March 14 (all-media reporter Yang Jiegui) "More than 200,000 people bought a 'toy car', fast charging can not be used, do not dare to drive to the city." Ms. Yang, a citizen of Zhuzhou, reported to the hotline of this newspaper that there was a charging problem with her newly purchased Polar Star 2 pure electric vehicle, and the complaint reflected that it had not been resolved for more than half a year.
(Ms. Yang, under the repeated recommendation of the sales staff, purchased a Polestar 2 pure electric car for 228,000 yuan.) Reporter Yang Jiegui photo)
Encounter: Electric vehicles use fast charging to charge all by luck
In August 2021, Ms. Yang, a citizen of Zhuzhou, went to the Volvo 4S store in Zhuzhou Dexi to see the car, and under the repeated recommendation of the sales staff, she bought a Polar Star 2 pure electric vehicle for 228,000 yuan, "saying that it is a high-end electric vehicle produced by Volvo and Geely, and it is the first one in Zhuzhou area." ”
A few days after picking up the car and going back, Ms. Yang found that the car she bought had a very strange "temper". When using DC charging piles (commonly known as fast charging) outside, it is always not smooth, and there are also the same problems in the two charging stations designated by the staff, the national grid and the special call: 3 times of charging, 2 times of problems. Even if it can be charged occasionally, after charging for a few minutes, it will automatically jump the gun, showing that the charging has been completed, and the actual power of the vehicle has not changed at all, "completely unclear about the law, the use of fast charging is all by luck." ”
Response: "As a percentage, vehicle problems fall within the normal range"
Helpless, Ms. Yang found the store. In this regard, the store replied that Pole Star had not signed a grid access agreement with the State Grid Corporation, and installed a household charging pile free of charge after the incident. Vehicles can be charged using household charging piles, and the problems encountered during fast charging still exist.
In order to solve the vehicle problem, Ms. Yang repeatedly sent videos and pictures of vehicle charging failures to changsha sales company and after-sales staff of PoleStar Automobile's Shanghai headquarters, but they have not been solved. After multi-party communication, at the end of February this year, Polar Star Shanghai headquarters arranged special personnel to test the strain. The test concluded that, as a percentage, the vehicle problem was within the normal range.
The owner of the car, Ms. Yang, was very dissatisfied with this and believed that there were serious quality problems with the vehicle. "My car is like a 'toy', so I can only leave it at home and dare not go far."
Progress: A processing team was set up after the media intervened, and there was no clear response
On March 9, a reporter from Sanxiang Metropolis Daily followed Ms. Yang to find the Volvo 4S store in Zhuzhou Dexihang. A person in charge of the store said that they only sold the car on behalf of the store, and the specific sales company was Hunan Deshun Xingchen Automobile Sales Service Company, which was willing to assist consumers to communicate with relevant units.
Ms. Yang gave feedback to reporters that since the media intervened, PoleStar Automobile (Shanghai) Co., Ltd. has set up a coordination and processing team. On the morning of the 14th, the reporter called the Customer Service Hotline of Polar Star China. Customer service staff said that there have been no similar cases before. After registering the relevant information, the customer service staff said that they would reply to the relevant situation after confirming the relevant situation, but as of press time, the reporter had not received a reply call. This newspaper will continue to pay attention to the progress of this matter.
The reporter inquired and learned that the domestic Polar Star 2 is produced by Zhejiang Haoqing Automobile Manufacturing Co., Ltd., and the information of Tianyancha shows that the company is wholly owned by Zhejiang Geely Holding Group Co., Ltd.
According to the news released by the State Administration for Market Regulation, the domestic Polar Star 2 has been recalled due to quality problems since it was put on the market in 2020.