98 full, full of "advanced".
Author: Happy little beast
Approaching the 3.15 Consumer Rights Day, major car companies have begun to get nervous, after all, car companies on the list will always be the highlight of the annual 3.15 evening party. Starting from March 10, we will refer to the online cases and the questionnaires previously released by the Owner's Guide to select the brands and models with the highest "voice" and take stock of those car brands that have the opportunity to be named.
"98 full" can shout out this sentence, how to have a BBA start, but recently there is a "senior" car, seemingly ordinary, but the appetite can not be "sloppy" at all, he is from FAW -Volkswagen Tanyue.
Only add 98, can it not be advanced?
At this time, many small partners will say "Tanyue plus 98, how is it possible?" ", but that's the way it is. Since the implementation of the National VI B emission standard, FAW-Volkswagen has equipped the Tanyue 330TSI and Tanyue X 330TSI models with GPF particle traps, but contrary to expectations, since February 2021, the two models have had various explosions of exhaust system failures, accompanied by sharp increases in fuel consumption and acceleration failures, and there have been numerous complaints for a time.
The SUV with fuel consumption of 29.3 liters per 100 kilometers is really a "good" partner for strategic cooperation at gas stations
With the concentrated outbreak of problems, the FAW-Volkswagen 4S store gave the judgment that the GPF particle trapper was blocked. It is understood that the GPF particle trap is called the gasoline engine particle trap (Gasoline Particulate Filter), the main function is to capture the tiny particles in the car exhaust to avoid a large number of emissions into the atmosphere, so that the vehicle emissions meet national standards.
In layman's terms, in the case that the engine emissions are not up to standard, it is to wear a mask to the exhaust system, and filter out the particulate matter emitted by the engine through this mask, so as to meet the emission standards. However, under normal circumstances, the particle trap has a "self-cleaning" regeneration function, which can automatically burn the particles adsorbed inside at high temperatures.
However, according to the feedback of the owner, the main problem of the Tanyue 330 model is concentrated in "regeneration", and the regeneration strategy design of the particle trap it is equipped with is flawed, it is easy to block, and the particle trap fails after the blockage, and it cannot be effectively regenerated under normal driving conditions; coupled with the fact that most car owners have been working at a low speed in the city for a long time, resulting in a significant increase in the probability of blockage.
The long road to recall
Maybe the little partner will say, why not directly like we change the mask, to tan yue for a new particle catcher. According to our survey of the market, the current price of a new set of particle traps + control computers is about 20,000 yuan, that is to say, if each Tanyue 330 is replaced, then this cost is afraid that FAW-Volkswagen itself can not eat it, let alone the majority of car owners, and after the change, the blockage is still the same blockage, the symptoms are not cured.
In terms of actual feedback, faw-Volkswagen's response was also disappointing, and at the beginning it did not take the initiative to solve the problem, but shifted the responsibility to the owner, and its external reply was to suggest that the owner run high-speed taxi for more than half an hour (running high-speed taxiing, which is regardless of consumer safety?). ), or regenerate 3,000 revolutions in situ and last for half an hour, so that the exhaust temperature exceeds 700 ° C, thus triggering combustion, while also requiring the filling of No. 98 gasoline to reduce combustion particulate matter (even replacing the label of no. 98 gasoline on the vehicle fuel tank cover), but this set of combination punches has only worse and has not improved.
Perhaps in the face of the increasing number of rights protection teams and social opinion, FAW-Volkswagen was finally forced to give a solution, upgrading technology from the software/hardware side and recalling it in a large area.
The specific details are that for the China VIB Tanyue 330TSI and Tanyue X 330TSI models produced from April 3, 2020 to September 26, 2021, the engine control software will be upgraded free of charge, the OPF control strategy will be optimized, and the heat insulation accessories will be replaced.
After the official software upgrade, in the state of level 2 blockage, the engine does not perform the regeneration procedure, if the user can not drive the combustion carbon particles daily, the blockage into the 3 level, the engine will automatically run the regeneration program. The hardware upgrade mainly increases the thermal protection, and reduces the impact of excessive exhaust temperature on the peripheral parts of the exhaust manifold by installing ESC thermal insulation sleeve and OPF hose sheath.
Did this recall really solve the problem?
Although FAW-Volkswagen has issued a recall policy, in our recent actual owner investigation, we found that after the recall of some Tanyue 330 models, GPF particle traps still frequently broke out, not only that, but also new problems such as gear shift setbacks, increased fuel consumption and power decline.
At the same time, through visiting 4S stores, we also found that some dealers directly advertised that "the GPF problem of the Tanyue 330 model has been completely solved, and the new car will no longer be blocked." (Is this playing the consumer like a monkey?) When the time comes, will the sales still take care of you? ）
Through a series of follow-up investigations, it can be found that the problem of Tanyue is still the same after the recall, and the solution provided by the FAW-Volkswagen official has not played a practical role, and the dealer is a fool for the new owner, pulling you into the pit. Xiaobian just wants to say that the people spent 200,000 yuan to give people such things?
Try to be more patient with consumers than anyone
Although some problems in the car are inevitable, as long as the manufacturer handles it properly, consumers are completely understandable. However, from the sagittarius suspension, to the burning of the throttle, to the double clutch death flash, and then to the blockage of the particle trap this time, the approach taken by FAW-Volkswagen shows the style of "international big factory", blindly throwing the pot, pushing and unloading, and covering up, which will only make the problem more obvious.
Especially for SUVs like the Tanyue 330, which is the main sales force of FAW-Volkswagen, it is chilling for manufacturers to act like this. However, fortunately, the current consumers are no longer the "blind weight" of that year, and Tanyue has fallen from 20,000 units per month just listed in 2018 to the current monthly sales of 1,000 units, which is the most powerful counterattack on FAW-Volkswagen, and the aura of "Volkswagen God Car" operated by FAW-Volkswagen for many years is also being consumed.
So do you think that at this year's 315 evening, FAW-Volkswagen will be on the list?
(Some image source network)
Today's topic
Do you think that this year's 3.15 Tanyue will be on the list?
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