Qilu Network Lightning News on February 9, buying a new car is certainly a very happy thing, but Ms. Zhao, a citizen of Dongying, said that she just bought a Cadillac and was unhappy the next day on the road because she could not hang up the reverse gear.
The day after buying a new car, unable to hang upside down 4S shop: occasional failures
On January 23 this year, Ms. Zhao bought a Cadillac from Dongying Kaitong Automobile Sales and Service Co., Ltd. for more than 240,000 yuan, and there was a problem the next day when she got on the road.
Ms. Zhao said that when she left the garage, the car could not hang up to the reverse gear at that time, and could only move forward and not backward. Shows that the engine power is reduced and the shift conditions are not met.
After discovering that the vehicle was malfunctioning, Ms. Zhao quickly contacted the 4S shop.
Ms. Zhao said: "He (4S shop) called to say that it was sure that it was a problem with the solenoid valve, but on the afternoon of the 26th, he called us again to say that there was no problem with the car. Very normal everything works fine. On the 27th, we were sent a car test report, which said that it was an occasional problem. ”
The vehicle fault diagnosis certificate provided by Ms. Zhao states that the preliminary diagnosis is that the transmission control valve body occasionally fails and needs to be replaced, and the stamp is Dongying Kaitong Automobile Sales Service Co., Ltd.
Ms. Zhao said: "(If) on the busy road, we are reversing, we are turning around, and suddenly find that we can't hang upside down, then is our car on the road?" Not only is it not responsible for our lives, but it is also not responsible for the lives of others. ”
Mr. Lin, service director of Dongying Kaitong Automobile Sales service Co., Ltd., admitted that Ms. Zhao's car did not hang up the reverse gear on the second day on the road. And said that in the absence of maintenance, the vehicle can currently hang upside down, so they judged that the car's transmission control valve body had occasional failures.
The owner asks to return the car 4S shop: the conditions are not met
The day after the car was bought, the vehicle broke down, which was unacceptable to Ms. Zhao, who believed that the car had a problem before it was sold.
Mr. Lin, service director of Dongying Kaitong Automobile Sales Service Co., Ltd., said that before the vehicle was sold, they also conducted inspections and did not find any problems with the control valve body of the gearbox. Ms. Zhao does not approve of this.
Mr. Lin said that at present, they cannot determine whether there is a problem with the control valve body of the transmission before the car is sold.
The handling opinion he gave was to replace the vehicle's gearbox solenoid valve and carry out the warranty in accordance with the provisions of the three guarantees.
For such a solution, Ms. Zhao did not agree. A request was made for the return or replacement of the car.
Mr. Lin said: "You have your ideas, but according to the requirements of the Three Guarantees Law, the current fault phenomenon cannot meet the conditions for returning and replacing the car, so it is impossible to return and replace the car now." ”
Subsequently, the reporter and Ms. Zhao reflected the matter to the Dongying District Market Supervision and Administration Bureau of Dongying City, and the staff said that they would accept the matter and coordinate to solve the problem.