【Commercial Vehicle Xinwang Original】
Since the full implementation of the National VI emission standards for heavy-duty diesel vehicles on July 1, 2021, the acceptance of the majority of card friends for The National VI heavy trucks is obviously not high. Many card friends have said that the national six car is too delicate! Not only are there many failures in the post-processing system, but the cost of vehicle procurement, operation and maintenance is also much higher than that of the national five-fold truck.
In addition, some cardholders have doubts about the service attitude, service capabilities and service efficiency of the after-sales outlets of car companies. They believe that at present, there are relatively few service stations that can repair and maintain services for the national sixth-heavy truck, and the service awareness and ability of many service station technicians have not kept up, and it often costs more money to repair the station.
To this end, in the "China VI Service Satisfaction Survey" activity, commercial vehicle news media reporters visited the China National Heavy Duty Truck Jinan Unigroup Special Service Station (hereinafter referred to as "Sinotruk Unigroup") to understand the details of the current use of China VI vehicles through the first perspective, and also to test the true level of service of china VI for users.
China VI service cannot be achieved overnight
For some China VI users raised high fuel consumption, weak power, many faults, few service outlets and other issues, Sinotruk Tsinghua Tsinghua Station Manager Wang Chengxu did not fully agree. He said that at this stage, there are indeed some pain points and problems in the use of national six-duty trucks, but most of them have nothing to do with the quality of the vehicle.
Wang Chengxu
"If Kayou adds and uses regular oil and urea, and operates the vehicle according to the specifications, common faults of the aftertreatment system such as DPF blockage and urea crystallization can be effectively avoided, and the performance, quality and use experience of the National VI vehicle will be significantly better than that of the National V vehicle." He also said that a good National VI service cannot be achieved overnight, and car companies and service stations need to work together to create.
Therefore, Wang Chengxu believes that most of the people who walk in the forefront of the National VI service are the old service stations that have been deeply cultivating the industry for many years, "Only by sinking down to do service and doing a solid job in the basic work can we get a head start in service work." "Taking Sinotruk Unigroup as an example, this AAA-level maintenance unit of Sinotruk has been engaged in the after-sales service of heavy-duty truck vehicles for nearly 20 years, and is a well-known and well-known old heavy-duty truck service station in Jinan.
Today, Sinotruk Tsinghua Has 38 professional and technical workers, and also has the largest vehicle maintenance workshop in Jinan and the core maintenance technology of various heavy-duty truck models, with an average annual number of maintenance trucks exceeding 6,000.
It is worth noting that Sinotruk Unigroup has won the championship in the National Skills Competition of China National Heavy Duty Truck for many times, and is also a fixed-point maintenance station for vehicles of many large administrative, enterprises and institutions in Jinan, which can cooperate with the 400 service hotline of Sinotruk to provide 24-hour "no closing" services for the entire range of products of the Sinotruk family. It can be said that in the after-sales service level of China IV and China V vehicles, SINOTRUK Unigroup has reached the "ceiling" of the industry.
After entering the "National SIX Era", Sinotruk Unigroup took the lead in providing real-time and efficient after-sales service for Cardyou by virtue of its leading comprehensive service strength, and won the praise of users. Wang Chengxu said, "As long as it is our National VI customer, no matter where he is, what failure occurs, and no matter what way the customer reports repairs, we will appear at the first time to solve the vehicle problem for the customer in time." ”
Efficiency is "doing it beforehand"
In terms of specific service work, Wang Chengxu said, "No matter how the emission regulations change, the requirements of heavy truck users for service stations and service personnel have not changed, that is, to ensure the efficiency of vehicle repair and maintenance." Therefore, long before the implementation of China VI, SINOTRUK Unigroup has completed the construction of the China VI service system with the support of Sinotruk. He told reporters that efficiency is to prepare in advance and "do what needs to be done first." ”
According to Wang Chengxu, in the second half of 2019, Sinotruk Unigroup has begun to train the sales and service personnel in the 4S store on the knowledge of China VI; since 2020, the Training of National VI vehicle maintenance skills for service station maintenance personnel has also been carried out in an orderly manner.
He also said that in addition to sending technical experts to participate in the system skills training of SINOTRUK, in the daily morning meeting and the weekly comprehensive meeting, Sinotruk Unigroup will conduct basic knowledge training and skill enhancement training for maintenance personnel, and will also carry out difficult fault review, "Once we encounter difficult problems that we cannot solve, the first time feedback to the expert group stationed by Sinotruk, everyone will meet together to discuss and solve." ”
Nowadays, the sales and service personnel of Sinotruk Unigroup not only master the solid knowledge and service skills of China VI products themselves, but also can conduct user training for the drivers of the National VI heavy trucks who enter the station service, and inform the driver of the correct use, maintenance skills and even simple fault handling methods through text, pictures, three-dimensional animations and door-to-door explanations.
"In fact, many vehicle failures are small problems, and the technician can clearly display the frame number in the system and help users solve it remotely." Wang Chengxu said frankly that training users is nothing more than two purposes, one is to help them better use the vehicle; the other is to ensure that customers will not be helpless when there are some small faults in the vehicle, and can understand the vehicle condition at the first time, and then better communicate with the technicians to solve the problem.
In addition, Sinotruk Unigroup also has a variety of maintenance equipment such as DPF cleaning equipment, four-wheel positioning correction platform, oil pump debugging equipment platform, computer detector and other maintenance equipment, as well as accessories worth more than 5 million yuan. In the words of Wang Chengxu, consumable parts, wearing parts, maintenance parts, accident parts and National VI difference parts have been fully stocked in advance. Therefore, even when the maintenance task is busy, SINOTRUK Unigroup can provide a professional and efficient service experience for the inbound vehicles in an orderly manner.
For some of the car doubts of the national six card friends, Wang Chengxu said bluntly that users must first understand the national six vehicles and change the previous car habits, "Under the premise of using regular oil, urea and accessories, whether it is used or maintained, the national six trucks are not so difficult to 'serve'." ”
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