For consumers to reflect that some business intelligent customer service is not "smart", transfer manual customer service difficulties and other issues, the China Consumer Association said that providing after-sales service is the legal obligation of operators, operators in the use of technical means to reduce repetitive labor, improve service popularity at the same time, should also pay attention to effective communication with consumers, can not pre-sales "manual", after-sales "smart", and even under the guise of intelligent customer service, intentionally create communication barriers, block consumers from contacting operators, refuse to assume due obligations and responsibilities. (China News Network)
![Poor communication, non-answering... The "unintelligent" intelligent customer service makes consumers upset[fig]](data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACwAAAAAAQABAAACAkQBADs=)