Source: The Paper
Recently, consumer Ms. Jiang reflected to the surging news that on January 28, 2022, her 70-year-old father was attracted by an advertisement of "1 yuan second kill mobile phone" when watching a short video on Kuaishou, and then spent 29.9 yuan under the guidance of the page to recharge the members of the "National Money Saving" APP to participate in the activity.
That night, Ms. Jiang heard about this after work, noticed that her father may have been deceived, and took her father's mobile phone to operate a refund, but could not succeed. Later, Ms. Jiang found on the Internet that many people reported that the elderly in the family also experienced a similar situation to their father.
The Paper noted that Beijing Kelang Technology Co., Ltd., the development company of the "Save Money for All" APP, was included in the list of abnormal operations by the Beijing Huairou District Market Supervision and Administration Bureau on January 18, 2022, because "it is impossible to contact through the registered residence or business premises".
"Save money for all" has been downloaded 1.64 million times in the Android app store
The "1 yuan grab mobile phone" activity is suspected of inducing members, and the membership fee cannot be refunded after that
Ms. Jiang introduced that her 70-year-old father usually watches short videos on Kuaishou to pass the time. On January 28, 2022, my father saw an advertising video of "1 yuan to grab a mobile phone" on Kuaishou, was impressed by its promotional content, wanted to participate, and then under the guidance of the advertising page, "spent 29.9 yuan to recharge the membership".
Ms. Jiang said that after she left work that night, when her father mentioned the incident, she realized that it was wrong and thought that her father might have been deceived.
Ms. Jiang told the surging news that her father bought a member called the "National Save Money" APP. Although the membership fee has been paid, ms. Jiang checked her father's mobile phone and found that the app was not downloaded on the mobile phone. In addition, Ms. Jiang also found that her father's payment for membership fees was done in Kuaishou, but there was no payment record of the order in the Kuaishou platform.
Ms. Jiang said that although the money was small, her father was in a bad mood when he learned that he might have been deceived, and he "breathed a sigh of relief." In order to properly resolve this matter, Ms. Jiang hopes to successfully complete the refund. However, after downloading the "Save Money for All" APP, she said that although the manual customer service promised that the refund would arrive within 1-3 working days, it never arrived, and the human customer service could not be contacted later.
"In fact, my father did not have much money to be cheated of, but because of this matter, he was in a very bad mood, which had too great an impact on the mental state of the elderly."
On January 18, 2022, the developer of the app, Fang fanglang, was included in the list of abnormal operations
It is called "fraud software" by many people and has been included in the list of abnormal operations
The surging news combed and found that Xiaomi once had a product called "National Saving Money" APP, but Xiaomi Company issued an announcement on December 22, 2020, saying that the APP was processed offline.
The surging news contacted Xiaomi customer service on this matter, and the other party also confirmed the matter after inquiring, saying that the current "national money-saving" APP has nothing to do with Xiaomi.
The Surging News noted that the "All People Save Money" APP has been downloaded 1.64 million times in the Android app store, but the rating is only 1 point, and reviews generally refer to the software as "fraud software".
After downloading this software in the Android store, the surging news reporter tried to consult the details of the "1 yuan seconds to kill the mobile phone" activity through online manual customer service, and the refund rules of the membership fee, but after a long wait, he still did not successfully get in touch with the human customer service.
There are hundreds of complaints on the Internet against the "National Money Saving" APP, and consumers generally reflect a situation similar to what Ms. Jiang's father experienced, that is, after applying for membership of the platform, there is no refund, and the staff of the platform cannot be contacted.
According to industrial and commercial information, Beijing Kelang Technology Co., Ltd., the development company of the "Saving Money for The Whole People" APP, was included in the list of abnormal operations by the Beijing Huairou District Market Supervision and Administration Bureau on January 18, 2022, because "it is impossible to contact through the registered residence or business premises".
On February 25, The Paper contacted Kuaishou on this matter. In this regard, the relevant person in charge of Kuaishou responded that after verification, the "National Money Saving Purchase" APP was developed by Beijing Kelang Technology Co., Ltd., and then authorized to be operated and used by Beijing Buding Ark Technology Co., Ltd. Kuaishou only has a cooperative relationship with Buding Ark Company, and the company's enterprise information network status is normal.
In response to the refund dispute problem reflected by the user, the person in charge of Kuaishou said that if the advertiser, that is, Buding Ark Company, does not cooperate, Kuaishou can assist in handling the refund matter.
Lawyer: Or suspected of fraud
Wu Fenghu, a lawyer at Beijing Jingshi (Shanghai) Law Firm, said that as far as the current situation is concerned, the act of "saving money for the whole people" APP may be suspected of fraud as stipulated in Article 148 of the Civil Code.
Wu Fenghu believes that it is necessary to determine whether the advertisement is sufficient to make consumers have a wrong understanding according to the content of the advertisement, and lacks the obligation to prompt. If the advertisement has a clear tendency to induce, and there is enough to cause the consumer to have a wrong perception, the publisher of the advertisement is suspected of fraud. According to Article 148 of the Civil Code and Article 55 of the Law on the Protection of Consumer Rights and Interests, consumers have the right to request the publisher of the advertisement to refund the relevant payments and compensate the consumer for the losses suffered.
Judging from the screenshots provided by consumers at present, Wu Fenghu believes that there is a greater possibility of inducement and fraud by the advertising publisher, and consumers can complain to the Industrial and Commercial Bureau and relevant departments, or they can directly file a lawsuit with the court. If the advertiser has been deceived by a large number of people and a large amount of money, or if there are serious circumstances of maliciously transferring property to evade debts, it may also involve criminal offenses, and consumers can go to the public security organs for help.