At noon on March 30, the official account of the China Consumer Association posted on Weibo that after the attention and promotion of the association, "Yunsheng Feather" announced the suspension process and continued to provide game services.
"Yunsheng Haori" is a 3D dress-up mobile game similar to "Miracle Warmth", developed by Chengdu Xishan Jushiyou, using the Sword Man Love IP, tencent operation, on June 27, 2018 public beta operation, has been more than 3 years.
The core gameplay of the game is to dress up and fall in love, and its features such as costume pinching and free auxiliary design have attracted a group of female users to register to play, but on February 20, 2022, the game suddenly announced that it will be suspended on April 28, on the grounds that the agreement between the two parties will expire and will not be renewed. After the service is suspended, all account data and character profile information of the player will be deleted.
After the news of the suspension came out, it caused an uproar among the players: in addition to the reluctance to give up the game, but also because just before the suspension, the operator had just launched a recharge return redemption set called "Miaobi Danqing Painted Scroll Neon Dress", which began at the beginning of the year and continued until February 22.
According to Red Star News, because the suits of clothes in the event are long awaited by players, many people have recharged a lot of money to participate, more than 50,000 yuan, and less than 200. As a result, just after the recharge, the game announced that it was going to stop serving, which made people have to suspect that this activity was a premeditated "roll run".
On February 24, "Cloud Dress Feather" announced the compensation plan for official uniforms, and the unexpended tokens in the game can be exchanged for the return and exchange service of "Miracle Warmth", "Brilliant Star Road" or "Yanxi Raiders' Phoenix Yu Fei". However, this compensation scheme is regarded by the player as a "overlord clause": first, the scheme does not give the player other choices, and the player has no plan to oppose it; secondly, the part of the prayer jade that the player has exchanged for the item after recharging has no way to get any compensation.
Angry players began the road of collective rights protection, and on the Sina Black Cat complaint platform, there were 143 complaints about "Cloud Dress Feather", almost all of which were related to guanfu. On the eve of the 315 Consumer Rights Day, many players also left messages to the official account of the China Consumer Association on the Weibo platform to reflect related problems.
Finally, the unremitting efforts of the players of "Cloud Dress Feather" have achieved a relatively satisfactory result after more than a month, and many players have also left messages on platforms such as Weibo and Tieba to express their gratitude for the support and help of the China Consumer Association, as well as the unity and concerted efforts of the players, and express their happiness and excitement for the hard-won legitimate rights and interests they have won through hard work.