As one of the three major parts on the car, the gearbox is very important, and if there is a problem with the gearbox, the retention rate of the car will also be reduced. A Mr. Zhang from Weifang spent 210,000 yuan in September 2021 to buy a Great Wall Tank 300. I had been driving quite well, but I didn't expect to find that there was a problem with the car when I washed the car a few days ago.
When the car wash master lifted the car up to brush the chassis, he found that there was an oil leak in the middle of the gearbox and the engine. The master called Mr. Zhang over and asked him if there was something wrong with the gearbox. How long did he buy his car? Mr. Zhang said that it is impossible, his car has just been bought for about 4 months, how can there be a transmission oil leakage situation?
But the oil stains on the chassis clearly told Mr. Zhang that the gearbox did leak oil. So Mr. Zhang called the 4S store. The 4S shop asked Mr. Zhang to drive the car over, and they needed to check it. The 4S shop removed the gearbox and found that the parts inside the gearbox were broken, and a part needed to be replaced.
However, Mr. Zhang was very unhappy, because the gearbox was one of the three major parts of the car. Removing the gearbox, his car became an overhaul car, and the depreciation fee would be quite large. The staff of the 4S shop explained that Mr. Zhang's situation was not considered an overhaul, because the overhaul required the gearbox to be disassembled separately.
Now you don't have to disassemble it, just take down the oil seal. The reason why Mr. Zhang's gearbox leaked oil was because an oil seal was broken, and it could be used with a new one. In the end, the company gave a plan to replace the oil seal, but Mr. Wang still did not agree.
He said that the new car he had just bought, which cost more than 200,000 yuan, had such a serious quality problem after only a few months of driving, and it must have been a defective product when it was first sold to him. Mr. Zhang asked the 4S shop to replace him with a new gearbox, and also to bear the depreciation problem that occurred when his car was overhauled, and the other party directly rejected him: "Do you have a problem with your gearbox?" Your car seems to be running to very bumpy places such as mountain roads on a regular basis, and the gearbox is broken in this situation. ”
However, later the 4S shop still made some concessions, after all, the car is still in the warranty period, and then the 4S shop replaced Mr. Zhang with a new oil seal, and then gave him an oil card and maintenance. In fact, at that time, the 4S shop was very right, Mr. Zhang often needed to run some mountain roads because of his work. The potholes on those roads were very serious and did cause damage to Mr. Zhang's car.
But even so, Mr. Zhang still believes that there is a problem after buying a car for 34 months, it must be the quality of the car itself, and the plan given by the 4S shop later is barely OK. However, Mr. Zhang still stressed that if there is a problem behind him, he will still let the 4S store compensate.
4S store staff said: In response to some of the customer's demands, they will give feedback to the manufacturer. As long as there is a result, he will immediately contact Mr. Zhang and will not let him wait for a long time. At the same time, they will also feedback the situation to the manufacturers in time, so that they can improve the car-making technology.
Editor's Comments:
Everyone must take care of their own car after buying a car, although there is a means of transportation, but the car is also very fragile, and if it is vigorously damaged, it will be very bad.
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