Recently, Mr. Hu of Xianning, Hubei Province, reported to the surging quality complaint platform (https://tousu.thepaper.cn) that on November 22, 2021, he purchased three russian imports of KDV purple candy online, and the details of the webpage product said that the purple candy was produced in Russia, but after arriving, he found that the place of origin displayed on the label of the product was Shandong.
Mr. Hu said that in addition to the place of origin, the outer packaging of the goods also did not match the propaganda map, from which it could be inferred that the goods were counterfeit and shoddy goods. Mr. Hu asked the online shopping platform to remove the goods from the shelves, refund one and three according to the original price of the goods (4 yuan per single), and compensate an additional RMB 500 per order.
On January 19, 2022, The Paper contacted the above-mentioned online shopping platform, and the relevant person in charge said that he apologized for the problems encountered by Mr. Hu, removed the relevant products, and would compensate according to Mr. Hu's claims.
Consumer Complaints:
Mr. Hu said that on November 22, 2021, he purchased three orders of Russian imported KDV purple candy online, and the product detail page showed that the origin of the product was Russia. After receiving the product, he found that the place of origin displayed on the product label was Shandong, the Russian letters on the outer packaging of the product did not match the promotional map, and the taste of the product was completely different from the regular Russian imported purple candy he had consumed before.
The screenshots and photos provided by Mr. Hu show that the promotional map of this purple candy indicates that the country of origin of the product is Russia, while the place of origin shown on the physical map is Shandong, and the manufacturer is "Shandong Guanyu Sugar Co., Ltd." The Russian letters on the outer packaging of the product on the promotional map are "Kpokaht", which means "purple candy" Chinese, but the Russian letters on the actual product are "HeatBipi".
Mr. Hu said that he had called the customer service hotline of the online shopping platform involved afterwards, and the other party responded that it was impossible to sell fake goods. More than a month later, the e-commerce platform called again to say that the merchant had sent out domestically produced purple candy because of "out of stock". Subsequently, no mention of compensation was mentioned, and the parties again negotiated unsuccessfully.
To this end, Mr. Hu has called the market supervision department where the manufacturer and the e-commerce platform are located to complain, "The platform also called and said that it was willing to compensate 50 yuan, but did not recognize that the platform sold fake goods." I do not accept such compensation results. ”
Corporate Response:
On January 19, The Paper contacted the online shopping platform involved in the matter. On January 20, the platform responded that after the company's internal investigation, there is indeed this matter, for the problem of user complaints, bringing users a bad shopping experience, the company apologized, has been in accordance with the rules of the platform to deal with the merchant goods.
At present, Mr. Hu and the online shopping platform have reached an agreement on compensation matters, remove the goods, refund one companion three at the original price (4 yuan per single), and compensate an additional RMB 500 per order.