Consumer Rights Protection Express | china mobile continues to sell free broadband? Stop after surging intervention

Recently, Ms. Shi of Beijing Municipality contacted The Paper (www.thepaper.cn) on Weibo to say that she had been harassed by telephone for half a year because she did not accept free broadband given by China Mobile. Ms. Shi said that she handled mobile broadband in Beijing in June this year, and then from June to December, China Mobile continued to sell her free broadband by phone, including 10086, China Railcom 10050, and even the private number of the salesperson.

On December 13, The Paper contacted China Mobile about the matter, and the customer service staff said that it had blocked the calls of 10086 and 10050 for Ms. Shi, and would assist Ms. Shi to set the private number she had called as a harassing call and block it. Since the surging news intervened until the press date, Ms. Shi said that she had not received any more harassing phone calls from China Mobile.

Records of harassing phone calls from 10086 and 10050 to Ms. Shi. Courtesy of respondents

Consumer Complaints:

According to Ms. Shi, she applied for mobile broadband at an intermediary office in Beijing in June this year, and a week later received a call from a Beijing mobile salesman, saying that "the amount of phone bills has reached the standard, and there is a 200M free broadband that can be given away, only 200 yuan installation fee needs to be paid." Ms. Shi said that she did not need broadband because she had purchased broadband for two years at a time.

After that, almost every week, Ms. Shi would receive a call from the 10086 staff, repeating the above information. Ms. Shi said, "Basically every Saturday morning I would wake up, which seriously affected my rest." In November, Ms. Shi was harassed by the telephone again, so that on November 13, she called the official customer service telephone number of China Mobile on 10086 to complain. Customer service feedback said that the follow-up will set Ms. Shi's number to do not disturb.

On November 28, Ms. Shi received a harassing phone call with the same content, this time with the number of China Railway 10050, a subsidiary of China Mobile. Ms. Shi complained again to 10086, and the customer service still said that it would set Ms. Shi's number to Do Not Disturb, but it could not delete Ms. Shi's contact information from the library, that is, there was no guarantee that Ms. Shi would not receive similar harassing calls again. Ms. Shi said that the frequency of harassing calls was basically once a week, and the number of harassing calls received in November increased, about once or twice a week.

On December 3, Ms. Shi received another harassing phone call, this time from a private mobile number in Xi'an, Shaanxi Province, beginning with 181. Ms. Shi fed the matter back to a network complaint platform, and then the mobile customer service offered to give Ms. Shi 300 minutes of call time as compensation, Ms. Shi said that she did not need it, "What I want is a solution." Ms. Shi reiterated her demand that Mobile delete her contact information from the library and stop telemarketing. Ms. Shi also reported to the customer service the private number of the salesman who had called her, and the customer service replied that the inquiry could not be found and could not prove that it was their employee. The mobile customer service asked Ms. Shi to continue to observe, and Ms. Shi has not been contacted since then.

"Just because you don't need a free service, you have to be harassed by the phone on a continuous basis?" From China Mobile to its Tietong, to its private number, is it suspected of illegally obtaining personal information? Ms. Shi expressed dissatisfaction with China Mobile's handling results.

Processing results:

On December 13, The Paper contacted China Mobile about the matter. The next day, the mobile customer service said that it had ensured that ms. Shi had blocked the incoming calls of 10086 and 10050. For the private number that has made a harassing call to Ms. Shi, the customer service said that ms. Shi needs to call 10086 and report the number, and the customer service will help Ms. Shi report the harassing phone and block it. Ms. Shi said that since the surging news intervened until the press date, there have been no more harassing phone calls from China Mobile, "thank you to the surging news."