The sharing economy has been a very hot word in the past few years, and the various online ride-hailing cars and shared bicycles that are well known to everyone are actually the products of the birth of the sharing economy. With the increasing popularity of shared bicycles, some people have also seized the business opportunity and introduced shared cars with reference to the model of sharing cars. Many car owners who have not been able to buy a car due to insufficient car purchase budget or limited number policy can rent a shared car by scanning the code to facilitate their lives.
However, now affected by the epidemic, many areas have begun to restrict the travel of local residents, and nucleic acid test certificates need to be provided in and out of the community, and the travel of residents in some high-risk areas has also been strictly controlled, in addition to regular nucleic acids, they also need to isolate at home, so that many people's travel has been affected.
Mr. Liu, a resident of Xi'an, Shaanxi Province, in order to move for himself some time ago, specially rented a shared car to carry luggage, but he did not expect that just after moving home, he just caught up with the outbreak of the epidemic, and Mr. Liu was forced to isolate at home, whether it was a car or luggage, he could not go out normally.
It doesn't matter if the car is Mr. Liu's own, but the problem is that the car is a shared car rented by Mr. Liu. Friends who have used shared cars must know that if the shared cars are not returned in time, consumers need to pay a certain overtime fee, and these overtime costs will only accumulate more and more, and there is no cap. Because Mr. Liu was isolated at home, there was naturally no way to return the shared car, so the system began to send messages to Mr. Chen continuously, reminding him that he needed to pay a certain overtime fee because he had not returned the rental vehicle for a long time.
More than 20 days have passed, and the overtime fee that Mr. Liu needs to pay has accumulated to more than 10,000 yuan, which makes Mr. Liu feel very angry, so he contacted the platform customer service, hoping that the other party can see the special face of his own situation to avoid this part of the overtime fee. After hearing about Mr. Liu, the customer service quickly gave a reply, saying that Mr. Liu could go to the community staff to issue an isolation certificate and discuss the specific solution to the matter after the epidemic situation improved.
However, the overtime costs that are still accumulating have not stopped, Mr. Liu worries about this bill every day, and the customer service has not given himself a precise word, Mr. Liu can't help but worry that the car sharing platform will not exempt himself from this part of the fee after the end of the epidemic, so he can only make a video of this matter and send it to the Internet to solicit opinions from netizens.
Some netizens believe that Mr. Liu's encounter is purely a senseless disaster, and the loss of this force majeure effect should be exempted. As long as Mr. Liu can come up with documents to prove that he has indeed been in home isolation, the car sharing platform should exempt Mr. Liu from the overtime fee during this time. There are also people who say that the car-sharing platform should stop billing immediately after learning of this situation, and Mr. Liu can still receive a timeout message from the platform after making a call, indicating that the platform has no intention of exempting Mr. Liu from charging, and Mr. Liu should be careful.
summary:
For Mr. Liu, this expenditure is really unjust, after all, such an unexpected situation can not be predicted. However, as far as the attitude of the platform customer service is concerned, this fee should still be waived after Mr. Liu can provide relevant proof. In addition, I also hope that consumers will remember that after renting a shared car, they need to return it to the designated outlet in time, otherwise some unnecessary costs will be incurred.